Customer Experience Center Manager

International Workplace Group plc; Málaga; On-site; EUR 42,000 - 56,000; Full time

Job summary

International Workplace Group plc in Málaga is seeking a Customer Services Manager to lead our centre and own its performance. You’ll manage every on-site aspect, respond to challenges, give tours to prospective customers and upsell to existing clients.

Above all, you’ll look after our customers so well that each becomes a brand ambassador for you, your team and IWG, maintaining world-class service with passion, drive and resilience.

Qualifications

• Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team.
• You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus.
• What matters most is the right mindset: passion, drive, ownership and resilience.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Above all, looking after our customers so well that each becomes a brand ambassador - for you, your team and IWG.

Skills

Team leadership

Customer service

Sales skills

Job description

International Workplace Group plc in Málaga is seeking a Customer Services Manager to lead our centre and own its performance. You’ll manage every on-site aspect, respond to challenges, give tours to prospective customers and upsell to existing clients.

Above all, you’ll look after our customers so well that each becomes a brand ambassador for you, your team and IWG, maintaining world-class service with passion, drive and resilience.