Centre Manager – Customer Experience & Growth

IWG plc; Málaga; On-site; EUR 35,000 - 55,000; Full time

Job summary

IWG plc in Málaga is seeking a Customer Services Manager to lead our on-site centre's performance and deliver world-class service. You will oversee daily operations, guide a small team, and ensure targets are met while maintaining a welcoming environment for clients and guests.

You will conduct tours for prospective customers, upsell to existing clients, and foster loyalty as a brand ambassador for the centre and IWG, with a focus on ownership, resilience, and customer satisfaction.

Responsibilities

• Manage all on-site centre operations and performance.
• Lead a small team with sales and customer focus.
• Conduct tours for prospective customers.
• Upsell to existing customers.
• Deliver world-class service and build customer relationships.

Job description

IWG plc in Málaga is seeking a Customer Services Manager to lead our on-site centre's performance and deliver world-class service. You will oversee daily operations, guide a small team, and ensure targets are met while maintaining a welcoming environment for clients and guests.

You will conduct tours for prospective customers, upsell to existing clients, and foster loyalty as a brand ambassador for the centre and IWG, with a focus on ownership, resilience, and customer satisfaction.