Centre Manager, Customer Experience & Growth

IWG plc; Bellprat; On-site; EUR 42,000 - 65,000; Full time

Job summary

IWG plc seeks a Customer Services Manager to lead a busy centre, ensuring exceptional customer experiences while driving sales and managing daily operations. You will oversee onsite activities, mentor a small team, and maintain high standards of service and guest relations.

Ideal candidates bring a passion for hospitality, a proactive mindset, and the ability to upsell and build relationships with customers, turning visitors into brand ambassadors for the company.

Qualifications

• Experience in leading a customer-focused team is desirable.
• Strong communication and problem-solving skills are essential.
• Customer-centric mindset with drive and resilience.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

Job description

IWG plc seeks a Customer Services Manager to lead a busy centre, ensuring exceptional customer experiences while driving sales and managing daily operations. You will oversee onsite activities, mentor a small team, and maintain high standards of service and guest relations.

Ideal candidates bring a passion for hospitality, a proactive mindset, and the ability to upsell and build relationships with customers, turning visitors into brand ambassadors for the company.