Customer Experience Advisor (full time & part time)

Intellect Group; Madrid; A distancia; EUR 18.000 - 25.000; Jornada completa

Descripción de la vacante

A leading online retailer is seeking a Customer Service Representative to join their remote team. You will assist customers via email, chat, and phone, ensuring a positive shopping experience. Full training is provided, making this a great entry-level opportunity for motivated individuals eager to learn. The role offers flexible hours, career growth possibilities, and paid training, along with 38 days of holiday per year.

Servicios

Career growth opportunities

Paid training

Flexible work schedule

38 days of holiday

Formación

• No prior experience required; full training is provided.
• Ability to work independently in a remote setting.
• Motivated and eager to learn.

Responsabilidades

• First point of contact for customers via email, chat, and phone.
• Ensure a positive shopping experience and handle inquiries.
• Process orders and returns, provide general product support.

Conocimientos

Customer service orientation

Basic computer skills

Willingness to learn new software

Descripción del empleo

Customer Service Representative

Fully Remote

I'm working with a fantastic online retailer, a valued client of ours, that is looking to expand its growing team with multiple Customer Service Representatives.

As a Customer Service Representative, you will be the first point of contact for customers, assisting them via email, chat, and phone. Your role will focus on ensuring a positive shopping experience, handling inquiries, processing orders and returns, and providing general product support.

No prior experience is required—full training is provided, making this a great entry‑level opportunity for those looking to start a career in customer service.

Work collaboratively with other departments to improve the customer experience.

Patnion for customer service and delivering an exceptional experience. Ability to work independently in a remote setting. Basic computer skills and willingness to learn new software.

Fully remote—Work from anywhere!

Visa sponsorship available for eligible applicants.

Career growth opportunities—Potential to become Head of Customer Service in just 6 months!

Paid training and continuous professional development.

Flexible work schedule.

38 days of holiday (including bank holidays).

This is an incredible opportunity to join a leading online retailer and launch your career in customer service. If you're motivated, eager to learn, and ready to deliver outstanding service, we'd love to hear from you!