Customer Engagement Executive with Spanish and English

Babel Profiles; Madrid; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading provider of premium student residences is seeking a Customer Engagement Executive in Barcelona. You will be the main contact for students, providing support throughout their journey. The ideal candidate must have strong communication skills and at least 1 year of experience in customer-facing roles. This permanent position offers a competitive salary and allows for 1 day of remote work per week.

Servicios

Competitive salary

Permanent contract

Formación

• At least 1 year of experience in customer-facing roles.
• Confident, approachable, and empathetic communicator.
• Strong organisational skills and a proactive approach.

Responsabilidades

• Be the main point of contact for students and families.
• Support the finance team with bookings and compliance.
• Manage inbound student enquiries and keep accurate records.

Conocimientos

Customer-facing experience

Communication skills

Organizational skills

Fluency in English

Herramientas

Office 365

CRM systems

Descripción del empleo

Are you a people-centric professional with strong communication skills and a passion for delivering outstanding customer experiences? Our client, a leading provider of premium student residences, is looking for a

Customer Engagement Executive

to join their team in Barcelona.

In this role, you will be the main point of contact for students and their families throughout their journey, from their first enquiry to their stay in the residence. You will provide guidance, support and personalised assistance, ensuring a smooth booking process and an exceptional living experience aligned with the company’s high service standards.

Key languages

• Full professional level of Spanish
• Full professional level of English

Main responsibilities

• Make outbound calls, emails, and messages to students and authorised contacts to confirm the right contract options
• Support the Spanish finance team by reviewing bookings and accounts to ensure compliance with Spanish Tax Law, including transactions, refunds, and credit adjustments
• Manage inbound student enquiries via phone, email, and chat, including payment-related questions, payment plans, deadlines, and transaction issues, escalating when necessary
• Keep accurate records of all resident interactions in the CRM system
• Collaborate with global sales teams to facilitate smooth communication with new residents
• Manage post‑booking processes, including cancellations and amendments, following company procedures
• Identify revenue opportunities by promoting contract extensions, upgrades, and additional services

Core skills / experience

• At least 1 year of experience in customer‑facing roles (experience in student housing, hospitality, or luxury services is a plus)
• Confident, approachable, and empathetic communicator, able to build trust with students and parents.
• Resilient, adaptable, and comfortable working in a fast‑paced, dynamic environment.
• Strong organisational skills with a proactive, hands‑on approach, able to manage multiple tasks efficiently.
• Experience using Office 365, CRM systems, spreadsheets, and online reporting tools.
• Fluent in English

What’s on offer

• Competitive salary
• Permanent contract

Location

Barcelona

Working hours

Monday–Friday (8 : 30 - 17 : 30)

1 day per week working from home

Our recruitment process?

• Step 1 – Interview with one of our Recruiters to get to know you better
• Step 2 – Interview with the Head of Customer Engagement.