Customer Care Specialist - Spanish + Italian

Heymondo; Santander; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A growing travel insurance company is looking for a Customer Care Specialist to enhance the customer experience. This role involves handling inquiries, resolving issues, and providing support via various channels. Candidates must have native-level Italian and Spanish, with at least 3 years in customer care within the travel or insurance sector. Enjoy benefits like an indefinite contract, competitive salary, and a flexible work environment, with the option to work remotely or from the office in Barcelona.

Servicios

Indefinite contract

Competitive annual salary

Flexible work environment

Formación

• 3+ years experience in Remote Customer Care in Travel or Insurance.
• Friendly and willing to assist others.
• Ability to cope in a fast-paced environment.

Responsabilidades

• Handle customer inquiries and resolve issues.
• Provide professional customer support.
• Collect information for claims with insurance companies.
• Follow up on open cases and customers.

Conocimientos

Bilingual Italian and Spanish

Effective communication skills

Ability to multitask

Medium level computer skills

Descripción del empleo

Heymondo is a rapidly growing travel insurance company known for our dynamic and collaborative work environment. We value the opinions and efforts of all our team members, fostering a culture of learning, growth, and hard work. We are seeking a highly customer-focused and detail-oriented Customer Care Specialist to champion the customer experience across our digital products, ensuring that every interaction aligns seamlessly with our company’s mission: making life easier for travelers.

In this role, as a Customer Care Specialist, you will play a key role in providing exceptional support to our customers and ensuring their needs are met efficiently and effectively.

You’ll be responsible for handling customer inquiries, resolving issues, and delivering personalized solutions, while consistently representing our brand with professionalism and empathy.

Your focus will be on providing timely responses, maintaining a high level of customer satisfaction, and collaborating with internal teams to ensure a seamless experience from initial contact to issue resolution.

You will be the voice of the customer, ensuring that feedback is communicated to relevant teams to drive improvements and enhance our products and services.

Ready to make a difference, one customer at a time?

Mission: Deliver exceptional customer service by providing timely, accurate, and personalized support. Focus on resolving customer inquiries efficiently, reducing response times, and continuously improving the customer experience to uphold the highest standards of service and satisfaction.

Key activities / responsibilities to perform

• Ensure customer satisfaction and provide professional customer support.
• Know our products inside and out so that you can understand the customer’s needs and recommend solutions.
• Discuss with customers on different channels and provide information on the company’s products and services.
• Take the extra mile to engage customers.
• Offer information about coverage and price to prospective customers.
• Respond promptly to customer inquiries.
• Provide feedback to the management team on: the efficiency of the customer service tools, new customer needs, how to enhance any website/App value proposition.
• Liaise with other departments and provide support to them.

Claims Support

• Collect all the information of the customers to open claims with the Insurance company.
• Follow up on open cases.
• Resolution of claims, doubts and incidents for our travelers.

Requirements

• Bilingual: Native-level Italian skills required, and Spanish.
• At least 3 years of experience in a similar position (Remote Customer Care in Travel & or Insurance industry).
• Ability to multitask. (Email / Chat / Voice)
• Medium level computer skills.
• Effective communication skills – both verbal and non-verbal.
• Must always be friendly and willing to provide assistance to others.
• Ability to cope in a fast paced job environment.
• Must be able to critically analyze all situations and solve problems efficiently.

Schedule

• Full Time: 37.5 hour work week from Monday to Friday.
• 100% Remote (we have a very nice office right next to Torre Agbar in Barcelona in case you want to work from there too)

Office Location: Barcelona

Our value proposition

• Indefinite contract
• Possibility to evolve alongside the growth of Heymondo.
• Competitive annual salary + variable based on your performance.
• Flexible and good work environment.