Customer Care Specialist

Confidential; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A dynamic international company in Barcelona is seeking a motivated Customer Care Specialist. In this role, you will provide exceptional support to travelers and partners via multiple communication channels. The ideal candidate will have 1-2 years of customer service experience, fluency in Spanish and English, and strong problem-solving skills. This position follows a fixed morning shift, contributing to a multicultural and collaborative environment.

Formación

• Minimum of 1–2 years of experience in customer service or contact center environments.
• A third language such as Portuguese, Romanian, or French is a plus.
• This position follows fixed morning shift (8:00 AM – 5:00 PM) with occasional shift changes.

Responsabilidades

• Deliver professional, timely, and friendly assistance to customers.
• Analyze and resolve escalated cases while collaborating with internal teams.
• Engage with customers via phone, email, chat, and social media.

Conocimientos

Fluency in Spanish

Fluency in English

Strong communication skills

Problem-solving abilities

Negotiation skills

Multitasking skills

Descripción del empleo

We are looking for a motivated and customer-oriented Customer Care Specialist to join a dynamic and fast-growing international team. In this role, you will support travelers and partners by delivering outstanding service and tailored solutions across multiple communication channels. This is a great opportunity to gain hands‑on experience in a global environment within the travel and service industry.

Key Responsibilities

Provide Exceptional Customer Support: Deliver professional, timely, and friendly assistance to customers, ensuring a smooth and positive experience. Handle complex inquiries with empathy and accuracy, always striving to exceed expectations.

Advanced Troubleshooting & Problem Solving: Analyze and resolve escalated cases, identifying root causes and providing effective long‑term solutions. Collaborate with internal teams to ensure consistent service quality and process improvements.

Multi‑Channel Communication: Engage with customers via phone, email, chat, and social media, maintaining a consistent tone of professionalism and clarity across all interactions.

Continuous Improvement & Proactive Support: Contribute ideas to enhance processes, efficiency, and overall customer satisfaction. Participate in cross‑functional initiatives to optimize the end‑to‑end service experience.

About You

• Minimum of 1–2 years of experience in customer service or contact center environments.
• Fluency in Spanish and English (spoken and written) is required. A third language such as Portuguese, Romanian, or French is a plus.
• Strong communication and negotiation skills.
• Demonstrated problem‑solving abilities, accountability, and multitasking skills.
• This position follows fixed morning shift (8:00 AM – 5:00 PM) with occasional shift changes or work on public holidays as needed.

You’ll be part of a multicultural and collaborative environment that values initiative, continuous learning, and customer excellence.