Customer Care Delivery Specialist with Turkish and English

Alight Solutions; España; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading global HR services provider in Spain is looking for a Customer Care Delivery Specialist fluent in Turkish and English. The role involves supporting clients’ employees with HR inquiries, explaining the use of HR systems, and addressing complex cases. Ideal candidates should be adaptable, detail-oriented, and possess strong communication skills. A comprehensive rewards package, including training and growth opportunities, is offered.

Servicios

Private medical care

Life insurance

Career growth opportunities

Work-life balance

MultiSport card and vouchers

Formación

• Fluent in English and Turkish.
• Ability to explain complex HR procedures.
• Strong communication skills.

Responsabilidades

• Support clients' employees with HR inquiries.
• Explain online HR systems usage.
• Investigate complex cases.

Conocimientos

Excellent English: C1 minimum

Excellent Turkish: C1 minimum

Adaptability and attention to details

Excellent written and verbal communication skills

Self-motivation and willingness to learn

Customer Service experience (not required)

Descripción del empleo

Overview

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with Purpose – be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Responsibilities

• As a Customer Care Delivery Specialist in HR Services with Turkish and English, your responsibilities will include:
• Providing support for the clients’ employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other). Queries may cover the following topics: salary and pay-slip questions, onboarding, holiday/leave of absence allocation and conditions, overtime and many others,
• Explaining how to use the online HR systems,
• Investigating more complex cases.

Requirements

• Excellent English: C1 minimum
• Excellent Turkish: C1 minimum
• Adaptability and attention to details
• Excellent written and verbal communication skills
• Self-motivation and willingness to learn
• Experience in Customer Service is a plus, but not required. We will teach you all you need to know.

We Offer

• Salary: 5000 PLN gross
• Language allowance: 1200 PLN gross
• Private medical care, life insurance
• Benefit platform (MultiSport card, tickets, vouchers, and many more)
• Permanent contract and comprehensive rewards package
• Career Growth Opportunities
• Work-Life Balance

Additionally, you can expect

• Extensive ongoing training program
• Work in an international team
• Great work atmosphere; we value our positive and productive work environment, open and honest communication, and are committed to excellence
• Opportunities to engage in many events, activities and charity initiatives
• Modern office with chillout zone in a convenient location in Kraków

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.