Customer Architect

PowerToFly

Barcelona

Presencial

EUR 80.000 - 110.000

Jornada completa

14 días+

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Ventajas ofrecidas por este puesto de trabajo

401(k) / Retirement Plan

Health coverage for you and your 가족

Flexible locations and schedules

Work from home policy

Generous vacation days

Parental leave

Descripción de la vacante

Elastic, the Search AI Company, is seeking a Customer Architect in Barcelona to act as a trusted technical advisor, driving adoption and expansion of Elastic solutions with customers.

You will define technical success plans, onboard new users, coordinate with account and services teams, and translate business goals into technical outcomes that deliver measurable value.

Formación

Bachelor's degree in a technical field is required or highly preferred.
Fluency in English is required.
Validated experience in a similar role with hands-on experience with Elastic solutions or equivalent technologies.

Responsabilidades

Collaborate with account teams to provide ongoing technical coverage and support.
Define the technical success plan for each customer to achieve business objectives.
Ensure a successful technical customer journey from onboarding to adoption, while driving Elastic solution consumption.
Articulate the value proposition of Elastic solutions and align with customer goals.
Identify and eliminate technical frictions to promote smoother adoption and implementation.
Develop understanding of customer needs and translate them into technical requirements for Elastic solutions.

Conocimientos

Communication

Presentation

Problem-solving

Project management

Educación

Bachelor's degree in Computer Science, Engineering, Information Systems, or related field

Herramientas

Elastic Stack

Observability

Cybersecurity

Enterprise Search

Descripción del empleo

Overview

Elastic, the Search AI Company, enables real-time answers across data at scale. Elastic’s cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

We are actively seeking a Customer Architect with an understanding of technology and hands-on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search. You should possess a strong technical background, preferably with experience in cloud-based software solutions.

We value individuals who stay at the forefront of technology trends with a growth mindset and are excited to learn and implement new technologies. Prior experience with Elastic solutions is not required, but an eagerness to adopt our suite and apply it to solve customer challenges is critical. This role involves driving the consumption of Elastic solutions by aligning them with customer business objectives, onboarding customers, securing adoption, and facilitating expansion.

As a Customer Architect, you will be a Trusted Technical Advisor, collaborating with the customer and with Field and Services Teams to ensure Elastic solutions exceed expectations. Your technical expertise, business sense, and ability to deliver value will accelerate customer satisfaction and expansion within the Elastic portfolio.

You will define and communicate technical success criteria for customers, crafting detailed Technical Success Plans tailored to each customer’s goals and critical metrics.

The Technical Success Plans act as a roadmap for optimal consumption and deployment of Elastic solutions in the customer environment. They detail steps for implementation, highlight milestones for successful consumption or expansion, and align effectiveness with the customer’s business goals. Acting on this plan, you will be the trusted advisor guiding the customer toward desired outcomes.

From providing technical guidance and sharing standard methodologies to aligning technical objectives with business goals, your work facilitates smooth adoption, sustained usage, and increased consumption of Elastic solutions.

Your chief aim is to ensure the customer derives significant value, eliminates technical frictions, and drives uptake and application of Elastic solutions to grow annual recurring revenue (ARR).

What You Will Be Doing

Collaborate with the account team (Account Executive and Solutions Architect) to provide ongoing technical coverage and support while the account team focuses on new deals.
Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve business objectives.
Ensure a successful technical customer journey from onboarding to adoption, while continuously driving Elastic solution consumption.
Articulate the value proposition of Elastic solutions and align them with the customer’s business goals.
Identify and eliminate technical frictions with customers to promote smoother adoption and implementation of Elastic solutions.
Liaise between customers and support to ensure an optimized resolution experience and smoother adoption.
As a hands-on technical authority, collaborate with the Service Team to deliver personalized, frictionless solutions that meet each customer’s needs.
Develop a comprehensive understanding of the customer’s business needs and translate them into technical requirements for Elastic solutions.
Find opportunities for expansion, with the account team taking over to grow ARR.
Foster ongoing customer relationships to increase utilization of Elastic solutions and drive ARR growth.
Continuously review and assess customer consumption, proactively suggesting upgrades and enhancements that increase value and usage.

What You Bring

Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field is highly preferred.
Fluency in English is required.
Validated experience in a similar role (Solutions Architect, Technical Consultant, or Pre-sales Engineer) with hands-on experience with Elastic solutions or equivalent technologies.
Experience with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic Stack and ability to align them with business objectives.
Excellent communication and presentation skills.
Strong social skills and the ability to establish relationships with customers and team members.
Demonstrated problem-solving skills with a track record of delivering innovative solutions.
Ability to lead multiple projects simultaneously and meet deadlines.

Additional Information – We Take Care of Our People

Elastic is a distributed company that values diversity. We support career growth and balance work with life. We strive for parity of benefits across regions and are committed to taking care of our people.

Competitive pay based on the work performed
Health coverage for you and your family in many locations
Flexible locations and schedules for many roles
Generous vacation days each year
Donation matching up to $2,000 (or local currency equivalent) for charitable contributions
Up to 40 hours per year for volunteer projects
At least 16 weeks of parental leave

Elastic is an equal opportunity employer and is committed to an inclusive culture. Qualified applicants will be considered without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, marital status, disability status, or any other protected status.

We welcome individuals with disabilities and provide accommodations during the application process. For accessibility requests, please email candidate_accessibility@elastic.co. We respond within 24 business hours.

Applicants have rights under Federal Employment Laws and can view relevant posters here: Family and Medical Leave Act (FMLA) Poster; Employee Polygraph Protection Act (EPPA) Poster.

Elasticsearch develops and distributes technology subject to export controls and licensing requirements. If you are located in or a national of certain sanctioned countries, an export license may be required for employment in this role. See our Privacy Statement for details.

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