CSR Remote

Boeva Tech; Barcelona; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading technology company in Spain is seeking a French-speaking Customer Service Representative. You will assist customers with audio equipment, troubleshoot technical issues, and provide empathetic support. The role offers a full-time contract with remote working possibilities and opportunities for career development. A competitive salary of €19,634 gross per year with bonuses is offered.

Servicios

Competitive salary

Full paid training

Career development programs

Relocation bonus up to 500 EUR

Supportive multicultural team

Formación

• Minimum 1 year of experience in customer service ideally in technical support.
• Comfortable with troubleshooting and resolving technical issues.
• Strong knowledge in Signal Path Connectivity, Wireless Networking, Live Music & Audiovisual Products.

Responsabilidades

• Ensure every customer interaction is supportive and valued.
• Respond to customer requests with professionalism.
• Provide technical support on products and apps.
• Proactively update customers on the status of their issues.

Conocimientos

Proficient / Bilingual in French

Fluent in English

Strong customer care skills

Solid IT knowledge in audio products

Comfortable working in Windows and Mac

Problem-solving skills

Descripción del empleo

Overview

Customer Service Representative (French-speaking) Remote (Spain) Audio Equipment

Do you speak French fluently and have a passion for helping customers? Are you tech-savvy and excited to work with premium audio equipment? We are looking for a French-speaking Customer Service Representative to join our international team supporting leading audio brands. Whether you prefer working remotely from anywhere in Spain or hybrid from our Barcelona office, this is your chance to power the brands of the future while growing your career.

What Youll Do

• As a Customer Service Representative you will be the voice of the brand ensuring every interaction leaves customers feeling supported and valued.
• Respond to incoming customer requests with professionalism and empathy.
• Provide technical support on products / apps.
• Troubleshoot and resolve issues requiring advanced IT and audio expertise.
• Keep up-to-date with product applications and knowledge base to deliver accurate solutions.
• Proactively update customers on the status and progress of their cases.

What You Bring

• Proficient / Bilingual in French and fluent in English.
• Strong customer care skills with a genuine passion for problem-solving.
• Solid IT knowledge in: Signal Path Connectivity, Wireless Networking, Live Music & Audiovisual Products.
• Comfortable working in Windows and Mac environments.
• Minimum 1 year of experience in customer service ideally in technical support.
• A positive attitude, flexibility and resilience under pressure.
• Dont meet every requirement? That’s okay! We value potential and willingness to learn. If this role excites you we’d love to hear from you.

What’s In It for You

• We believe in supporting your lifestyle and career growth.
• Full-time contract (39h / week) Monday to Friday rotating shifts between 09:00 – 20:00.
• Competitive salary: 19634 EUR gross / year up to 1920 EUR gross / year bonus.
• Remote work anywhere in Spain or hybrid if you’re in Barcelona.
• Fully paid training to set you up for success.
• Career development programs: specialized courses, certifications and free language classes.
• Relocation bonus up to 500 EUR (terms apply).
• A fun, supportive and multicultural team environment.

Hiring Process

1. Fast, fair & transparent hiring process.
2. Application review (within 48 hours).
3. Screening call with a recruiter and project lead.
4. HR & Technical interview.
5. Final interview with your future manager.
6. Offer & smooth onboarding!

Ready to bring your passion for customer support and audio technology to the next level? Apply now and join us in creating memorable experiences for customers across Europe!

Employment Type : Full Time

Experience : years

Vacancy : 1