CRM & Analytics Lead: Salesforce & Power BI Expert

Konecta Team for Coca-Cola; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Konecta Team, powering Coca-Cola's European Consumer Care, is seeking a CRM & Analytics Manager to drive data-led decisions across 30 markets. You will lead Salesforce-based projects, build dashboards, and optimise reporting for senior leaders and clients.

You will monitor key metrics, partner with cross-functional teams, and deliver actionable insights to improve consumer care performance across multiple channels.

Formación

• 3/5 years' experience in Analytics/CRM management, preferably FMCG/Consumer Care.
• Strong numeracy and the ability to translate data into commercial insights.
• Experience with CRM Salesforce, Power BI and Microsoft Office suite.

Responsabilidades

• Lead CRM Salesforce projects including reports, dashboards and integrations.
• Identify opportunities to optimise reporting, processes and automation.
• Own periodic reporting across Consumer Care and other channels for leadership reviews.
• Maintain Power BI dashboards, ensure data accuracy and fresh insights.
• Collaborate with Account Directors, Team Leaders and Training managers.

Conocimientos

CRM Salesforce

Power BI

SQL

Excel

Stakeholder management

Herramientas

Nexus

Genesys

Microsoft Office

Descripción del empleo

Konecta Team, powering Coca-Cola's European Consumer Care, is seeking a CRM & Analytics Manager to drive data-led decisions across 30 markets. You will lead Salesforce-based projects, build dashboards, and optimise reporting for senior leaders and clients.

You will monitor key metrics, partner with cross-functional teams, and deliver actionable insights to improve consumer care performance across multiple channels.