Critical Environment Technician Manager

Microsoft Games; Madrid; Presencial; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

A leading technology corporation located in Spain is seeking a Data Center Critical Environment Technician Manager to oversee critical environment operations. Candidates should have a high school diploma, fluency in both Spanish and English, and experience in people management within mission critical services. This role ensures safety compliance and operational excellence across various site locations, offering ample training and growth opportunities.

Servicios

Training and growth opportunities

Career Rotation Programs

Diversity & Inclusion trainings

Formación

• Experience in mission critical services like data centers or hospitals.
• Understanding of safety and security requirements.
• Ability to travel between sites with a valid driver's license.

Responsabilidades

• Deliver success through empowerment and accountability.
• Oversee and coach team on critical environment operations.
• Guide maintenance and repairs following procedures.

Conocimientos

Fluency in Spanish

Fluency in English

People management

Operational oversight

Educación

High School Diploma or equivalent

Technical trade certification

Descripción del empleo

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees. We need you as a Data Center Critical Environment Technician Manager. Microsoft\'s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft\'s online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Our group focuses on personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure comprises a global portfolio of more than 200 data centers in 32 countries and millions of servers. We support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve to meet changing business demands. Microsoft\'s mission is to empower every person and every organization on the planet to achieve more. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain great people; Know each individual\'s capabilities and aspirations; Invest in the growth of others.

Equipment and Systems Operations

• Serve as an operations specialist in one or more major areas of operations (e.g., electrical, mechanical, controls, generators) and work on advanced tasks independently.
• Oversee and coach the team with inspecting critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends.
• Monitor performance of maintenance and operations using telemetry, control systems, and other platforms and identify alarms.
• Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and complete work order requests for maintenance work and generate reporting to identify outstanding and ongoing work orders.
• Safely and quickly respond to and lead an onsite incident response team for abnormal conditions that impact operations and coordinate with other critical facilities professionals to perform corrective repairs.
• Enhance, develop new, or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to incidents.
• Gather necessary information and create incident timelines/data, root-cause analyses, and/or action items following an abnormal condition.

Equipment and Systems Maintenance

• Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs) and standard operating procedures (SOPs) for one or more disciplines and equipment types, escalating when appropriate.
• Serve as a subject matter expert for one type of equipment and oversee everyday tasks and troubleshooting within their area of expertise.
• Have a hands-on understanding of how equipment works within trained disciplines and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline(s).
• Provide and/or assign team members to escort third-party contractors, sub contractors, vendors, and service providers on site for severity-leveled procedures. Coordinate and schedule supplier/vendor on-site activities and recognize when to stop supplier work to address concerns.
• Participate in getting third-party work underway (e.g., energizing/de-energizing systems) and ensure work starts and completes safely in accordance with standard practices, procedures, and applicable laws.
• Advise junior colleagues on inspection and supervision issues.
• Provide consultation to lower-level colleagues in troubleshooting systems and problems.

Critical Environment Culture

• Understand, follow, ensure, and coach the team on safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks) and business processes and procedures to perform work safely, with quality and reliability in accordance with applicable requirements.
• Proactively ensure safety and security requirements are followed and met for the work of themselves and others.
• Maintain safe working conditions and escalate immediately when unsafe conditions are observed.
• Assess and identify appropriate resources and equipment to support environmental health and safety (EH&S) objectives.
• Participate in required meetings, trainings, and handoffs.

Other

• Embody our culture and values.

Qualifications

Required Qualifications:

• High School Diploma, GED, or equivalent AND mission critical services work / applied learning experience (e.g., data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
• This role requires fluency in written, reading, and conversational Spanish and English for all business operations and stakeholder communications.
• You will be required to travel between sites, so a valid driver\'s license is required.
• Experience in people management OR team leadership OR vendor/team coordination.

*This line indicates on-site requirement and limited public transport; your own transport is advised.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required. This includes, but is not limited to the Microsoft Cloud Background Check: this position must pass upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• High School Diploma, GED, or equivalent AND mission critical services experience (e.g., data centers, etc.).
• Associate\'s Degree or technical trade certification (e.g., military, trade school) or higher-equivalent education AND mission-critical services experience.
• Experience in a specialized area (e.g., mechanical, electrical, controls) or related field.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law. If you need assistance or an accommodation during the application process, please submit a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.