CQ Specialist

Johnson & Johnson; Madrid; Presencial; EUR 44.000 - 70.000; Jornada completa

Descripción de la vacante

Johnson & Johnson is recruiting a CQ Specialist based in Madrid to oversee QMS and complaint-handling activities for commercial operations. The role focuses on maintaining regulatory compliance, patient safety, and collaboration with Regulatory, Sales, and Supply Chain teams.

The candidate should have a bachelor’s degree in a related field and 2–4 years of quality/compliance experience, with preference for exposure to EU MDR and health authority interactions. English proficiency is a plus.

Formación

• Bachelor’s degree in Quality, Engineering, Life Sciences, Regulatory Affairs, or related discipline.
• Advanced degree in a scientific, quality, or regulatory field preferred.
• Typically 2–4 years of experience in Quality, Regulatory, or Compliance within a regulated industry.
• Experience supporting QMS and complaint-handling processes.
• Experience supporting post-market surveillance activities, audits, or inspections.
• Strong attention to detail and effective documentation.

Responsabilidades

• Support commercial quality activities related to QMS and complaints, ensuring regulatory compliance.
• Manage and support complaint handling processes including documentation and investigations.
• Assist with post-market surveillance activities and adverse event reporting as required.
• Support implementation and maintenance of QMS procedures and controls locally.
• Collaborate with Commercial, Regulatory Affairs and Supply Chain teams on product distribution.
• Participate in internal and external audits and health authority inspections.
• Monitor quality issues and trends; support corrective and preventive actions.
• Maintain quality documentation and reports related to commercial activities.

Conocimientos

Quality experience

QMS & complaints handling

Post-market surveillance

Audits & inspections

Documentation & attention to detail

Cross-functional collaboration

Educación

Bachelor’s degree in Quality/Engineering/Life Sciences/Regulatory Affairs

Advanced degree in scientific/quality/regulatory field

Descripción del empleo

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Quality

Job Sub Function

Customer/Commercial Quality

Job Category

Professional

All Job Posting Locations

Madrid, Spain

Job Description

DePuy Synthes is recruiting for a CQ Specialist, located in Madrid, Spain.

The Commercial Quality Specialist, QMS/Complaints – Spain supports quality management system (QMS) and complaint‑handling activities for commercial operations within the French market. This role helps ensure compliance with applicable regulatory requirements, quality standards, and internal procedures, with a strong focus on post‑market quality processes. The position plays an important role in protecting patient safety, maintaining regulatory compliance, and supporting business continuity while partnering closely with Commercial, Regulatory Affairs, and Supply Chain teams.

Key Responsibilities

• Support commercial quality activities related to QMS and complaints, ensuring compliance with regulatory requirements and internal quality standards.

• Manage and support complaint handling processes, including documentation, investigation support, and timely closure.

• Assist with post‑market surveillance activities, including adverse event reporting and field action support as required.

• Support implementation and maintenance of QMS procedures, records, and controls within the local market.

• Partner with Commercial, Regulatory Affairs, and Supply Chain teams to support compliant product distribution and lifecycle activities.

• Participate in internal audits, external audits, and health authority inspections as required.

• Monitor quality issues, trends, and metrics related to complaints and QMS and support corrective and preventive actions.

• Maintain accurate quality documentation and reports related to commercial quality activities.

Qualifications

Education

• Bachelor’s degree in Quality, Engineering, Life Sciences, Regulatory Affairs, or a related discipline (required).

• Advanced degree in a scientific, quality, or regulatory field (preferred).

Experience and Skills

Required

• Typically 2-4 years of experience in Quality, Regulatory, or Compliance roles within a regulated industry.

• Experience supporting QMS and complaint‑handling processes.

• Foundational understanding of quality system requirements and regulatory expectations for commercial operations.

• Experience supporting post‑market surveillance activities, audits, or inspections.

• Strong attention to detail, documentation, and organizational skills.

• Effective communication and cross‑functional collaboration skills.

Preferred

• Experience in medical devices, healthcare, or other highly regulated industries.

• Familiarity with EU MDR and French regulatory requirements (e.g., ANSM).

• Experience working in a multinational or matrixed organization.

• Exposure to health authority interactions or regulatory inspections.

• Quality or Regulatory certifications (e.g., ASQ, RAC).

Other

• Language: Spanish required; English proficiency preferred.

• Travel: Limited; occasional domestic travel within Spain.

• Certifications: Quality or Regulatory certifications preferred but not required.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

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Skills

Audit Management, Business Behavior, Coaching, Compliance Management, Continuous Improvement, Data Analysis, Detail-Oriented, Goal Attainment, Internal Controls, Issue Escalation, Problem Solving, Process Oriented, Quality Control (QC), Quality Management Systems (QMS), Quality Standards, Regulatory Environment

Anticipated base pay range for this position

€43,600.00 - €70,150.00

Benefits

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.