Courier Quality & Operations Specialist

Stuart; Barcelona; Híbrido; EUR 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ticket Restaurant by Edenred (€11daily

Wellness Allowance (€40 monthly)

Free monthly Bicing/BiciMad card

Descripción de la vacante

Stuart in Barcelona is seeking a hands-on Operations & Compliance Specialist to consolidate a high-quality courier network, ensuring local market regulations are met. You will build tools and processes, spot quality, fraud and compliance issues using no-code solutions, and collaborate with Ops, Commercial and Engineering to roll out projects.

You will navigate evolving regulations, solve problems with data-driven approaches, and contribute to a sustainable urban delivery platform, aligning with

Formación

• Experience in operations, support, compliance.
• Comfortable with no-code/low-code tools such as n8n and spreadsheets.
• Proficient in SQL.
• Analytical and detail-oriented; you like getting to the bottom of things.
• Self-starter who can run with a problem without close supervision.

Responsabilidades

• Own quality, fraud, and compliance metrics by defining, tracking, and reporting them.
• Lead projects related to local market regulations and close gaps to maintain compliance.
• Build tools to flag and investigate fraud, abuse, and compliance issues.
• Partner with Engineering and Product to turn processes into scalable features.
• Leverage AI to help develop, launch, and scale new processes.

Conocimientos

No-code tools

SQL

Analytical thinking

Communication

Herramientas

n8n

Spreadsheets

Descripción del empleo

Stuart is a sustainable last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe.

We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.

Our motto: “Make every delivery a moment all of us can truly celebrate!” More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, and eCommerce to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 100+ employees with 60+ nationalities working across France, Poland, Spain and the U.K.

It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision

About the role

We're looking for someone hands-on to consolidate a high-quality courier network that is compliant with local regulations in each market we operate in. You'll build tools/frameworks/processes to spot quality, fraud, and compliance issues using no-code tools, and lead rollouts of projects working cross functionally with Ops, Commercial and Engineering

It's a practical, hands-on role with real ownership. Regulation in this space changes constantly, so a big part of the job is keeping our processes up to date as the rules move; you'll solve messy problems yourself, not just hand them off.

What you’ll do

• Own key quality, fraud, and compliance metrics by defining, tracking, and reporting on them, and setting data-driven goals.
• Lead and execute projects related to local market regulations, and own the strategy for closing gaps and maintaining compliance.
• Build tools to flag and investigate fraud, abuse, and compliance issues, ranging from location spoofing and theft to the delivery of restricted goods such as alcohol.
• Partner with Engineering and Product to turn effective processes into scalable features.
• Leverage AI to help develop, launch, and scale new processes.

What you’ll need

• Some experience in operations, support, compliance, or a similar hands-on role.
• Comfortable with no-code / low-code tools (e.g. n8n workflow automation, spreadsheets).
• Comfortable with AI tools to help you in your role, including but not limited to analysis and workflows.
• Proficient in SQL.
• Analytical and detail-oriented; you like getting to the bottom of things.
• A self-starter who can run with a problem without close supervision.
• Comfortable adapting as rules, markets, and priorities change.
• A clear communicator, comfortable working with technical and non-technical teams.

Nice to have

• Experience in a marketplace, logistics, or gig platform.

The stuff you wanna know

• Family-friendly work-life balance - work from home and flexible hours
• Ticket Restaurant by Edenred (€11 daily)
• Stuart is putting Mental Health Awareness first! Wellness Allowance (€40 monthly) to use in any gym or sport class
• Free monthly Bicing/ BiciMad card
• Work in an international, dynamic and passionate environment with a company culture focused on learning and development

At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact

Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status