Country Operations Manager - German Speaker

Service Club; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading international training company is looking for a Country Operations Manager who speaks German to oversee training operations across Germany, Austria, and the Netherlands. The role requires strong communication skills, attention to detail, and experience in operations. Join a truly international team in a prime location with a hybrid work model and various wellness perks.

Servicios

Extra day off for your birthday

Hybrid work model

Team-building activities

Wellness sessions

Pet-friendly offices

Free coffee, tea, and drinks

Formación

• Experience in administration, support, logistics, or operations.
• Strong time-management and organizational skills.
• Ability to work in a team environment.

Responsabilidades

• Oversee training operations across multiple countries.
• Ensure adherence to operational workflows and quality standards.
• Track performance indicators and prepare regular reports.

Conocimientos

Excellent English communication skills

Excellent German communication skills

Attention to detail

Time management skills

Organizational skills

Proactive attitude

Herramientas

Google Workspace

Descripción del empleo

Service Club Academy is looking for a driven and detail-oriented

Country OperationsManager- German Speaker

to lead our training operations across Germany, Austria, and the Netherlands. In this role, you'll oversee a team of Operations Executives, ensuring smooth coordination, planning, and tracking of training sessions delivered by our freelance Session Leaders. You'll be responsible for ensuring operational excellence, hitting key performance indicators, and leading your team with clear goals, coaching, and data-driven decision-making.

Key Responsibilities

Operational Oversight

• Ensure the successful fulfilment and delivery of all training sessions in the MEU (Germany, Austria, and the Netherlands) region.
• Guarantee strict adherence to all operational workflows, SOPs, documentation standards, and quality procedures.
• Monitor trainer coverage, session readiness, and day-to-day execution through the Operations Executives.

Data-Driven Performance Management

• Own and track key performance indicators such as: Fulfilment Rate, Audit Scores, Net Promoter Score (NPS), Vendor Promoter Score (VPS), Knowledge Check Compliance and Knowledge Check Scores
• Use session, trainer, and learner data to identify gaps, trends, and improvement opportunities.
• Prepare and present regional performance reports to the Head of Operations regularly.

Team Leadership & Development

• Manage a team of Operations Executives
• Set clear expectations and targets
• Conduct regular 1 : 1s and coaching sessions
• Perform structured performance reviews
• Support their professional development and training

Ensure the team delivers against service level expectations and maintains strong documentation and client / trainer communication.

Cross-Functional Collaboration with

• Finance – for session cost control and trainer payments
• HR – for recruitment, onboarding, and contract alignment
• Quality – for audit results, trainer feedback, and process improvements
• Product – to optimize training tools and tech platform usability
• Business Development – to prepare for new client launches or market expansions

What We’re Looking For

Someone who has experience, ideally in admin, support, logistics, or operations.

Excellent English and German communication skills, both written and spoken.

High attention to detail and a reliable approach to tasks and documentation.

Basic experience using Google Workspace or other business tools.

A team player with a proactive attitude and willingness to learn.

Strong time-management and organizational skills.

Why Join Us

Truly international team – Work alongside talented professionals from 15+ nationalities.

Extra day off – Celebrate your birthday with a paid day off!

Prime location – Our office is in the heart of Barcelona, right by the Catedral de Barcelona, offering one of the best city views.

Hybrid work model – Work 2 days from the office, 3 days from home, plus the flexibility to work remotely for up to 3 consecutive weeks (subject to approval).

Wellness & social perks – Enjoy team-building activities, wellness sessions and pet-friendly offices provided by OneCoWork.

Free coffee, tea, and drinks – Stay energized throughout the day.

Our Hiring Process

• Screening Call (30 min) – An initial conversation with our Talent Team to get to know you and discuss your experience.
• Second interview (30 min) – A deep dive with our Marketing team into your Skills & Experience for role-specific questions to assess technical and practical knowledge.

At Service Club, talent comes first. We are committed to equal opportunity employment, regardless of race, color, religion, gender, sexual orientation, age, gender identity, or disability.

If you want to be part of a fast-growing company and leave your mark in the world of workforce mobility…

We are looking for you!