Coordinator, Customer Office

CHEP; Madrid; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A global logistics company in Madrid is seeking a Customer Service professional to manage inquiries and enhance customer satisfaction. This role involves collaborating across teams, supporting customer onboarding, and contributing to overall service excellence. The ideal candidate has 3-5 years of experience in customer service or supply chain, strong communication skills, and proficiency in MS Office. The position offers a hybrid work model and opportunities for professional growth.

Formación

• 3-5 years of experience in Customer Service or Supply Chain.
• Ability to communicate with internal and external stakeholders.
• Good knowledge of MS Office (Excel, Word, PowerPoint).

Responsabilidades

• Manage customer inquiries and complaints effectively.
• Support customer onboarding processes.
• Collaborate with teams for a seamless customer experience.
• Conduct reviews of customer accounts to enhance satisfaction.
• Address issues proactively to enhance customer retention.

Conocimientos

Solution-focused approach

Excellent communication skills

Organizational skills

Attention to detail

Teamwork

Flexibility

Knowledge of MS Office

Experience with Salesforce

Experience with SAP

Herramientas

Salesforce

SAP

Microsoft Office

Descripción del empleo

CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets crates and containers. We employ approximately 13000 people and operate in 60 countries. Through our pioneering and sustainable share‑and‑reuse business model the worlds biggest brands trust us to help them transport their goods more efficiently safely and with less environmental impact.

What does that mean for you Youll join an international organization big enough to take you anywhere and small enough to get you there sooner. Youll help change how goods get to market and contribute to global sustainability. Youll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work‑life balance and flexibility through our Hybrid Work Model .

Job Description

Key Responsibilities May Include :

• Professionally manage and resolve customer inquiries complaints and requests ensuring timely and effective communication while adhering to service level agreements (SLAs).
• Facilitate smooth customer onboarding processes ensuring accurate setup of customer accounts and delivering system training where needed to support customer success.
• Collaborate cross‑functionally with teams such as Sales Finance and Operations to ensure a seamless customer experience from order processing to issue resolution.
• Maintain accurate and up‑to‑date customer information and service requests in relevant systems ensuring data integrity and supporting performance tracking and reporting.
• Conduct regular reviews of customer accounts to assess performance identify improvement opportunities and provide actionable insights to enhance customer satisfaction.
• Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes reducing operational inefficiencies and increasing service levels.
• Play a key role in customer retention efforts by proactively addressing issues monitoring customer satisfaction metrics and identifying opportunities for service enhancement.
• Act as a customer advocate within the organization ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.

About the Role :

• Customer interaction and administrative tasks execution (like masterdata documentation manual billing quality complaints onboardings dispute resolution) non‑exhaustive list.
• Work closely with Account Managers and customer‑facing teams to ensure smooth execution of internal processes.
• Act as a reliable support function to enable commercial teams to focus on customer engagement and growth.

Experience :

3-5 years Customer Service Supply Chain

Skills & Knowledge :

• Brings a solution‑focused approach and helps foster a collaborative results‑driven team culture
• Ability to communicate clearly and professionally with internal and external stakeholders
• Excellent organisation time management and prioritisation skills
• Attention to detail high level of accuracy
• Teamwork
• Flexibility
• Clear understanding of the impact of internal tasks to the customer experience and to the business growth
• Good knowledge of MS Office (Excel Word PowerPoint)
• Experience working with Salesforce and SAP.

Languages :

German Italian and English.

Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management Active Learning Adaptability Cross‑Functional Work Curiosity Customer Data Management Customer Due Diligence (CDD) Customer Engagement Customer Retentions Customer Satisfaction Customer‑Support Data Integrity Digital Literacy Emotional Intelligence Empathy Initiative Issue Management Order Processing Problem Solving Process Improvements Relationship Building Sales Coordination

Key Skills

Office Manager Experience,Microsoft Office,Customer Service,Computer Skills,Microsoft Outlook,MicrosoftBooks,Medical office experience,Office Experience,Front Desk,Microsoft Excel,Administrative Experience

Employment Type

Full‑Time

Experience

years

Vacancy

1

Required Experience

IC

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly with respect and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer please contact us at