Control Tower Outbound Specialist

Amazon; Barcelona; On-site; EUR 42,000 - 62,000; Full time

Job summary

Amazon in Barcelona seeks a logistics professional for EU External Fulfilment Control Tower operations. The role focuses on daily operational task resolution and close collaboration with 3PL providers to drive KPI performance.

You will develop BI solutions to improve visibility and automate services, with emphasis on cross-functional communication and process standardization.

Fluency in English and Spanish is required; experience in logistics and stakeholder management is a plus.

Qualifications

• Proficient in MS Office (Word, Excel, Outlook) in a professional setting.
• Experience using data analytics to identify problems and insights.
• Fluent in Spanish (speaking, reading and writing).

Responsibilities

• Provide reactive and proactive operational support to 3PLs and Amazon teams.
• Lead BI-driven improvements to standardize and optimize control tower processes.

Skills

Spanish fluency

MS Office proficiency

Data analytics

Tools

MS Office Suite

Job description

Description

For this role fluency in both English and Spanish language is required.

The EU External Fulfilment (EF) network comprises approximately 40 Fulfillment Centers operated by third-party logistics providers (3PLs), delivering flexible and scalable solutions to complement Amazon's core fulfillment network.

Our network provides:

• Capacity solutions - Flexible storage and throughput to meet dynamic demand.
• Specialized operations - Hazmat handling, Bulk Wine & Spirits (BWS), Inbound Cross Dock (IXD), Storage Distribution Centers (SDC), Inventory Control Centers (ICC), and more.
• Market expansion - Strategic fulfillment capabilities in emerging markets.

As EU EF undergoes operational transformation, we're building enhanced expertise in Outbound (OB) operations to drive excellence across our 3PL network.

The EU 3PL Control Tower delivers 24/7 end-to-end operational support to 3PL buildings across the EU and UK External Fulfilment chain. Our mission is to provide standardized, optimized processes with frustration-free communication, ensuring seamless collaboration between Amazon and our 3PL partners.

We're seeking a highly driven and motivated individual with operational logistics experience and an innovative, hands-on approach to join our Control Tower team.

This role involves daily operational task resolution and continuous communication with 3PL providers and Amazon teams - including problem solvers and node managers - to drive KPI performance and operational excellence.

This is an opportunity to be at the forefront of EU External Fulfilment's operational transformation, working with logistics operations and driving meaningful improvements across a network of 40+ fulfillment centers.

Key job responsibilities

• Operational Support (Operational Pillar):
  Provide reactive and proactive support to 3PL providers and Amazon internal teams.
  Resolve daily operational challenges in collaboration with 3PL partners and Amazon stakeholders.
  Monitor and drive KPI management across the 3PL network.
  Facilitate communication between 3PLs, problem solvers, and node managers.
• Process Improvement (BI Pillar):
  Lead internal projects to enhance and automate Control Tower services.
  Develop business intelligence solutions to improve operational visibility.
  Identify opportunities for process optimization and standardization.

Basic Qualifications

• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
• Experience working with data analytics and using these metrics to identify problems
• Speak, write, and read fluently in Spanish

Preferred Qualifications

• Experience of stakeholder management including building and maintaining professional relationships
• Experience in an operational environment, such as logistics, retail, hospitality, or customer service
• Upper intermediate proficiency in English

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