Content analyst with German (Lisbon)

Wibit Consulting & Services (WibitCS); España; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading multinational technology company is seeking a German-speaking Customer Support Agent for their Lisbon office. You will handle customer inquiries and provide excellent support for one of the world's top streaming platforms. Ideal candidates will be fluent in German, comfortable in English, and possess strong problem-solving skills. This full-time role offers competitive pay, meal and transportation allowances, and private health insurance from day one.

Servicios

Competitive salary

Meal allowance

Transportation allowance

Private health insurance

Yearly performance bonus

Relocation support

Formación

• Fluent German speaker with excellent written and verbal communication.
• Comfortable speaking in English (B2 level) for internal communication.
• Strong problem-solving abilities and a knack for simplifying tech talk.

Responsabilidades

• Communicate with customers via phone, email, and chat.
• Resolve customer issues and complaints within set timeframes.
• Troubleshoot technical and account-related problems efficiently.

Conocimientos

Fluent German

English (B2)

Problem-solving abilities

Communication skills

Descripción del empleo

In collaboration with a leading multinational technology company, we’re on the lookout for a German-speaking Customer Support Agent to join their Lisbon office. You’ll be the voice behind one of the world’s most popular streaming platforms — supporting premium members with top‑notch service and solutions.

Location: Lisbon (Santos), Portugal
Employment Type: Full-time
Language Requirement: German (C2) + English (B2)
Industry: Streaming & Entertainment Support

What You’ll Be Doing

• Communicate with customers via phone, email, and chat
• Resolve customer issues and complaints within set timeframes
• Troubleshoot technical and account‑related problems efficiently
• Escalate complex cases to the relevant department as needed
• Collaborate with internal teams to ensure proper resolution
• Keep detailed and accurate documentation of each interaction
• Categorize issues and highlight potential bugs for technical review

What You Bring

• Fluent German speaker with excellent written and verbal communication
• Comfortable speaking in English (B2 level) for internal communication
• Strong problem‑solving abilities and a knack for simplifying tech talk
• Resourceful and calm under pressure, even in high‑demand situations
• Ability to manage tight deadlines with minimal supervision
• Independent yet collaborative – a team player through and through

What’s in It for You

• Competitive salary based on your experience and skills
• Meal allowance
• Transportation allowance
• Private health insurance from day one
• Yearly performance bonus
• Relocation support + help finding accommodation
• Rotating shifts between 07:00 and 20:00, Monday to Sunday
• Join a diverse, dynamic, and creative team in sunny Lisbon
• Access to training, development tools, and mentorship
• A healthy work‑life balance and career growth potential

Ready to bring your Dutch skills to a global team in Lisbon? Apply now and become the friendly, expert voice behind a premium entertainment experience!

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