Consumer Operations Technician - Spanish speaker + English

Chubb; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading insurance and risk management company in Madrid is seeking a Consumer Operations Technician to manage customer support requests and improve operational procedures. The ideal candidate has strong analytical skills, proficiency in English and Spanish, and experience in operations. This role offers various benefits including 32 days of vacation and flexible working options.

Servicios

32 days of vacation

Working from home allowance

Private medical insurance

Life and accident insurance

Pension plan

Formación

• Proven experience in operations or a similar role.
• Ability to work collaboratively across departments.
• Proactive, solution-oriented mindset.

Responsabilidades

• Act as a consultant between Chubb and external TPAs.
• Deliver outstanding customer service support.
• Analyze data and customer trends for insights.
• Monitor service delivery effectiveness.

Conocimientos

Proficiency in English

Proficiency in Spanish

Strong analytical skills

Communication skills

Interpersonal skills

Proficient in MS Office

Educación

Bachelor's in finance, business administration, economics

Herramientas

MS Excel

Descripción del empleo

Are you passionate about operational excellence and delivering exceptional customer service? Chubb European Group is seeking a highly motivated and detail-oriented Consumer Operations Technician to join our dynamic team. In this role, you will play a pivotal part in managing customer support requests, supervising operational procedures, and driving process improvement initiatives across our European operations.

Key Responsibilities

• Act as a trusted business partner and consultant, serving as the main liaison between Chubb and external Third-Party Administrators (TPAs), ensuring smooth communication and compliance with company policies.
• Deliver outstanding customer service support by fulfilling customer requests, issue resolution, and responding to inquiries through various channels.
• Demonstrate active listening skills to fully understand customer needs, recognizing both verbal and non-verbal cues to provide tailored solutions.
• Oversee portfolio administration tasks, including booking premiums, issuing documents, and handling broker requests with meticulous attention to detail.
• Analyze big data and customer trends to identify actionable insights, accelerate innovation, and drive operational efficiencies.
• Collect, analyze, and interpret data to support business decisions and present findings to stakeholders.
• Monitor and evaluate service delivery effectiveness, ensuring all activities meet or exceed desired standards and agreements.
• Maintain accurate records in line with company records management policies and procedures.
• Proactively identify opportunities for operational excellence, optimizing resources and improving efficiency in all transactions and services.
• Troubleshoot and resolve issues by diagnosing problems, determining possible resolutions, and implementing effective solutions.
• Adapt to rapidly changing environments, demonstrating strong multi-tasking and prioritization skills while maintaining a high level of accuracy.
• Manage time effectively to accomplish work, projects, and goals within deadlines.
• Support postroom and indexing activities, ensuring seamless policy documentation and incident response processes.

What We’re Looking For

• Proficiency in English & Spanish is a must. Any other European language will be highly valued.
• Bachelors in finance, business administration, economics…will be preferred.
• Proven experience in operations or a similar role.
• Strong analytical, communication, and interpersonal skills.
• Ability to work collaboratively across departments and manage multiple priorities.
• Proactive, solution-oriented mindset with a focus on delivering results.
• Proficient in MS Office, especially Excel. (Vlook up, Pivot Tables)

What we offer in return

• 32days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Meal allowance
• Pension plan
• Stock purchase plan
• Flexible compensation scheme
• Wellhub
• Employee assistance program
• Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.