Commercial Tech Operations & Service Management

agap2 España; Almería; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading FMCG company is seeking a Commercial Tech Operations Manager to optimize digital solutions for Sales and Marketing teams. Responsibilities include managing operations, vendor relations, and driving service quality. Candidates should have 5+ years of relevant experience and strong Salesforce exposure. This role offers remote working arrangements, a stable position, and opportunities for career development.

Servicios

Stable position with career development

Permanent contract

Flexible compensation

Meal vouchers

Formación

• 5+ years in IT Operations, Service Management, or Tech Business Support.
• Strong exposure to Salesforce through delivery or implementation.
• Fluent in English at C2 level.

Responsabilidades

• Oversee daily service operations, including incident management.
• Coordinate internal teams and external vendors for service delivery.
• Act as a contact point between business and technical support.

Conocimientos

Salesforce Experience

IT Operations Management

Vendor Management

Problem-solving

Communication Skills

Herramientas

Salesforce

SAP Commerce Cloud

Descripción del empleo

At Agap2 , we’re looking for a Commercial Tech Operations Manager to join a leading FMCG company . You’ll be part of a global Commercial Tech Services team supporting and optimizing digital solutions for Sales and Marketing teams worldwide.

In this role, you’ll support global Sales and Advocacy teams by ensuring the smooth delivery of digital and commercial technology solutions. Acting as a bridge between business users and technical stakeholders , you’ll oversee operations, manage vendors, and drive service quality and continuous improvement. Solutions in scope are primarily Salesforce-based , with other platforms such as SAP Commerce Cloud and digital tools also involved.

Key Responsibilities

• Oversee daily service operations , including incident, maintenance, and problem management.
• Manage small projects , governance tasks, and service improvement initiatives.
• Coordinate with internal teams and external vendors to ensure seamless service delivery.
• Act as a point of contact between business markets and technical support teams (L2 / L3, Delivery, Product Owners, etc.).
• Handle escalations , anticipate potential issues, and implement preventive actions.
• Identify and implement process optimization opportunities and best practices.
• Contribute to the overall continuous improvement of the global commercial tech ecosystem.

Requirements

• 5+ years of professional experience , ideally in IT Operations, Service Management, or Tech Business Support.
• Strong exposure to Salesforce (delivery, implementation, or project team experience).
• Comfortable working in complex, multinational environments .
• Experience managing vendors and multiple stakeholders.
• Excellent communication , problem-solving , and organization skills.
• Fluent English (C2)

Nice to Have

• ITIL certification or knowledge of incident / problem management frameworks.
• Salesforce Administrator certification .
• Previous experience in Consumer Goods (FMCG) or Cloud environments .
• Process definition and improvement mindset.
• Hands‑on, proactive attitude and ability to multitask.

What working with us will offer you :

• The chance to take part in challenging projects within a dynamic environment.
• A stable position with a clear career development plan.
• A permanent contract from day one.
• Remote position, once a month on‑site in Barcelona.
• Flexible compensation and meal vouchers, among other benefits.

If you're interested in this opportunity and would like to know more, feel free to apply so we can get in touch, share all the details, and answer any questions you may have.

Agap2 is an equal opportunity employer. We are committed to evaluating all applications based on skills, experience, and achievements. We encourage everyone to apply — all candidates will be treated fairly regardless of race, nationality, gender, age, disability, sexual orientation, gender identity, or any other characteristic.