CO On-Road Svc Lead, Central Operations

Amazon; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading global e-commerce company in Barcelona is seeking a Lead to support ongoing and upcoming projects. The successful candidate will have strong analytical experience and advanced English proficiency. Responsibilities include driving process improvements, analyzing deviations, and collaborating with department managers. This is an office-based position with fixed work schedules and rotating rest days.

Formación

• Experience in analytical tasks or projects, working with data.
• Advanced proficiency in verbal and written English (C1).
• Experience with MS Office suite (Word, Excel, Outlook).

Responsabilidades

• Be an active player on daily escalations.
• Support different CO processes (metrics deep dive and projects).
• Identify root causes of deviation, via cause and effect analysis.
• Drive process improvements and develop team members' abilities.
• Review and analyze deviations data and develop action plans.
• Ensure KPIs are reviewed regularly and perform quality analysis.
• Collaborate with department managers to identify key projects.

Conocimientos

Analytical tasks or projects

Advanced proficiency in verbal and written English (C1)

Relevant experience with MS Office suite

Herramientas

SQL

Python

Descripción del empleo

Description

*THIS IS A 6-MONTHS POSITION FROM THE START DATE*

EUCO On-Road Services is looking for a Lead to support in ongoing and upcoming projects. This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create process solutions.

The successful candidate should be able to communicate efficiently with different stakeholders, since it will require a proactive written and verbal communication with other departments and external stakeholders.

The position offers fixed work schedules (morning, afternoon, night or central shift), with rotating rest days throughout the week.

Key job responsibilities

• Be an active player on daily escalations
• Support different CO processes (metrics deep dive and projects)
• Identify root causes of deviation, via cause and effect analysis
• Drive process improvements and develop team members' ability to keep pace with our rapid growth, while motivating others
• Review and analyze deviations data, followed by development of corresponding action plans to reduce future deviations
• Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any processes that are impacting the quality performance
• Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements

A day in the life

This position is office-based.

Basic Qualifications

• Relevant experience in an analytical tasks or projects, working with data
• Advanced proficiency in verbal and written English (C1 in the Common European Framework of Reference, CEFR)
• Relevant experience working with the MS Office suite (Word, Excel, Outlook)

Preferred Qualifications

• Relevant experience in communicating with senior stakeholders and leadership
• Previous experience within transportation or logistics
• Working experience on programming and coding languages (SQL or Python).
• UK&IRL ACAT Tagline

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