CO On-Road Svc Lead, Central Operations

Amazon; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading e-commerce company in Barcelona is seeking a Lead to support various projects with a focus on data analysis and stakeholder communication. The role involves driving process improvements and collaborating with managers on key initiatives. Candidates must have relevant experience in logistics and strong skills in MS Office and English. This position offers fixed working schedules and is office-based.

Formación

• Relevant analytical experience with data.
• Advanced verbal and written English skills.
• Experience with MS Office suite required.

Responsabilidades

• Handle daily escalations effectively.
• Support CO processes and metrics analysis.
• Identify root causes through analysis.
• Drive process improvements and mentor team members.
• Review and analyze deviations and develop action plans.
• Ensure KPI reviews and perform control on impacting processes.
• Collaborate with department managers on key projects.

Conocimientos

Analytical tasks

Advanced English proficiency (C1)

MS Office suite (Word, Excel, Outlook)

Communicating with senior stakeholders

Transportation or logistics experience

Programming (SQL or Python)

Descripción del empleo

THIS IS A 6-MONTHS POSITION FROM THE START DATE

EUCO On-Road Services is looking for a Lead to support in ongoing and upcoming projects. This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create process solutions.

The successful candidate should be able to communicate efficiently with different stakeholders, since it will require a proactive written and verbal communication with other departments and external stakeholders.

The position offers fixed work schedules (morning, afternoon, night or central shift), with rotating rest days throughout the week.

Key job responsibilities

• Be an active player on daily escalations
• Support different CO processes (metrics deep dive and projects)
• Identify root causes of deviation, via cause and effect analysis
• Drive process improvements and develop team members’ ability to keep pace with our rapid growth, while motivating others
• Review and analyze deviations data, followed by development of corresponding action plans to reduce future deviations
• Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any processes that are impacting the quality performance
• Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements

A day in the life

This position is office-based.

Qualifications

• Relevant experience in analytical tasks or projects, working with data
• Advanced proficiency in verbal and written English (C1 in the Common European Framework of Reference, CEFR)
• Relevant experience working with the MS Office suite (Word, Excel, Outlook)
• Relevant experience in communicating with senior stakeholders and leadership
• Previous experience within transportation or logistics
• Working experience on programming and coding languages (SQL or Python)
• UK&IRL ACAT Tagline

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