Club Manager

Baseline Fitness; Valencia; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A local fitness center in Valencia is seeking a Gym Operations Supervisor to oversee daily gym activities, ensuring high member satisfaction and staff performance. Responsibilities include recruiting and training staff, managing marketing initiatives, and maintaining gym cleanliness. Candidates should have strong customer service, communication, and leadership skills, along with a high school diploma. Previous supervisory experience is required.

Formación

• Prior supervisory experience required.
• Basic computer proficiency necessary.
• Physical stamina for standing and walking for the majority of the shift.

Responsabilidades

• Oversee all gym operations to ensure positive member experience.
• Recruit, hire, train, and supervise gym staff.
• Manage marketing efforts and ensure cleanliness of the gym.

Conocimientos

Strong customer service skills

Strong communication skills

Organizational skills

Leadership skills

Educación

High school diploma

Descripción del empleo

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties And Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Member service oversight making sure all staff is providing a great customer experience at all times.
• Very involved in all front desk related tasks
• Great/meet potential members and provide gym tour
• Facilitate member service issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning daily
• Process weekly employee payroll
• Manage marketing efforts. Making sure staff is aware and trained on all the sent out marketing
• Authorizes expenditures and makes bank deposits daily
• Prepare all new hire forms and send to appropriate regional manager
• Backup support for any employee who is out due to illness, etc.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• High school diploma
• Prior supervisory experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time