Client Success Associate (2027 Graduates)

gartner; Barcelona; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Gartner is seeking a Client Success Associate to build and nurture engagements with a diverse client base across functions in Barcelona or London. You will onboard clients, demonstrate Gartner value, and drive continued usage of services to maximize ROI.

You will work closely with internal teams to resolve blockers and regularly review client health and engagement metrics to ensure satisfaction and retention.

Formación

• Must be fluent in English and another language (listed above).
• Bachelor's or master's degree preferred with graduation in 2026 or 2027.
• Prior experience in a client-facing role or internship preferred.

Responsabilidades

• Build, develop and manage relationships with a variety of clients across functions to ensure successful Gartner subscription usage.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Facilitate client calls, understand priorities, and propose actions that drive high ROI on Gartner membership.
• Collaborate with internal partners to overcome obstacles and maximize client value.
• Conduct regular reviews of client book of business focusing on performance and engagement metrics.

Conocimientos

Client relationship management

Communication

English & another language

Educación

Bachelor's/Master's degree

Herramientas

CRM software

MS Office

Descripción del empleo

Location: Barcelona, Spain or London, UK

Language: Must be business fluent in English + any of the following languages: Spanish, Italian, French, German, Dutch, Swedish, Norwegian, Danish, Finnish, Arabic

About the role

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics

What you will need

• Must be fluent in English and one additional language (listed above)
• Bachelor's / Masters degree preferred, with a graduation date of 2026 or 2027
• Prior experience in a client-facing role or internship preferred
• Proven track record of success fueled by a passion for delighting clients
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills

What you will get

• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

#LI-DNI

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities.

Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees with