Client Specialist

Oasis Premium Recovery; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A premium recovery centre in Marbella seeks a Client Service Specialist to provide support and concierge coordination for residents. The role involves direct assistance, local transportation, and managing various personal requests. The ideal candidate will have a background in hospitality or luxury services, excellent communication skills, and a valid driver’s license. Competitive salary and career development opportunities available.

Servicios

Competitive salary based on experience

Paid holidays

Structured support and training

Formación

• Previous experience in hospitality or concierge services.
• Fluent in English; Spanish is an advantage.
• Valid driver’s license and strong driving skills.

Responsabilidades

• Serve as a primary point of contact for residents regarding daily needs.
• Provide safe transportation to appointments and activities.
• Coordinate and communicate with internal staff for client experience.

Conocimientos

Interpersonal communication

Service-oriented mindset

Driving skills

Organizational skills

Descripción del empleo

Job Title: Client Service Specialist

Location: Oasis Premium Recovery Centre, Marbella

Schedule: Full-Time (Flexible, including weekends as needed)

Overview

The Client Service Specialist provides daily support and concierge coordination for residents, ensuring comfort, discretion, and smooth day‑to‑day experience throughout their stay. This role involves direct client assistance, local driving and transport, and coordination of activities, appointments, and personal requests.

Key Responsibilities

• Serve as a primary point of contact for residents regarding daily needs, requests, and logistical arrangements.
• Provide safe and discreet transportation for residents to appointments, wellness sessions, leisure activities, and airport / port transfers.
• Assist with scheduling and coordinating services such as fitness, spa, medical appointments, personal shopping, and dining.
• Maintain a supportive and professional presence, offering guidance and assistance while respecting privacy and boundaries.
• Coordinate and communicate with internal staff and external service providers to ensure a seamless client experience.
• Maintain accurate daily notes and handover reports for team continuity.
• Ensure vehicles are clean, maintained, and presentable; manage fuel and basic upkeep.
• Support client wellbeing and comfort within the residence, including assisting with welcome arrangements, orientations, and routine check‑ins.
• Uphold confidentiality and the high‑standard guest service environment of a premium recovery residence.

Requirements

• Previous experience in hospitality, concierge services, private client services, wellness centres, or luxury residential environments.
• Excellent interpersonal communication and service‑oriented mindset.
• Fluent in English; Spanish is an advantage.
• Valid driver’s license and strong driving skills; professional driving or chauffeuring experience preferred.
• Discreet, attentive, calm under pressure, and able to anticipate needs.
• Basic organisational and reporting skills (email, scheduling tools).

Preferred Qualities

• Knowledge of the Marbella / Sotogrande / Estepona region (restaurants, wellness providers, logistics).
• Background or familiarity with wellness, mental health support environments, or lifestyle concierge service.
• First aid certification (or willingness to obtain).

Compensation & Benefits

Competitive salary based on experience, paid holidays, structured support and training, and opportunities for career development.