Client Services Support

CBRE Group, Inc.; Bellprat; Presencial; EUR 26.000 - 36.000; Jornada completa

Descripción de la vacante

CBRE Group, Inc. is seeking a helpdesk professional to provide support and technical assistance for basic software issues used by Client Accounting and Real Estate Management teams.

The role involves responding to requests, documenting actions, escalating complex cases, and ensuring security and data reviews align with company policies. You will also support internal projects and contribute to process improvements based on client incidents.

Formación

• Support clients with basic software issues across multiple accounting and real estate apps.
• Document issues and resolutions in incident management system.
• Escalate more complex requests to appropriate teams.

Responsabilidades

• Responds to software support requests for accounting and real estate teams.
• Documents issues and resolutions in the incident management system.
• Resolves basic software support requests; escalates complex cases.
• Performs security and data reviews to ensure policy compliance.
• Supports client and internal projects as directed by supervisor.
• Suggests process improvements based on client incidents.
• Performs other duties as assigned.

Descripción del empleo

JOB SUMMARY

Provides support and technical assistance to users for basic issues related to a variety of software applications while meeting defined service level expectations. Identifies issues, researches causes and provides solutions for Client Accounting and Real Estate Management teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responds to requests for assistance with a variety of accounting software packages used by Client Accounting services and Real Estate Management teams. Documents issues, resolution or other actions using incident management system.

Resolves requests for basic software support. Escalates requests requiring greater level of expertise.

Performs security and data reviews to ensure compliance with established policies and procedures.

Supports client and internal projects as directed by supervisor.

Provides input into process improvement efforts based on client incidents.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position.