Client Service Professional – Precious Metals Sales/Purchase

Degussa Sonne/Mond Goldhandel GmbH; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading supplier of precious metals in Madrid is seeking a committed Client Service Professional with strong administrative skills and a passion for customer engagement. Responsibilities include matching online orders, providing in-store customer service, and maintaining the online shop. Candidates should have a degree in economics or finance and excellent command of English, with Spanish as an advantage. The role offers financial security, personal development opportunities, and work-life balance.

Servicios

Competitive salary

25 days of annual leave

Exclusive staff discounts

Tailored training opportunities

Formación

• Successfully completed degree or training in economics, finance, or a related field.
• Experience in sales, finance or client service, ideally in the financial, commercial, or luxury goods sector.
• Team-oriented, eager to learn, and flexible regarding working hours.

Responsabilidades

• Cross-check and match online orders with corresponding bank transfers.
• Provide in-store customer service, handling sales and purchase transactions.
• Maintain and update the online shop for product information.

Conocimientos

Client engagement

Sales transactions

Administrative skills

Microsoft Excel

Fluent English

Fluency in Spanish

Educación

Degree in economics, finance, or related field

Descripción del empleo

Your tasks

Degussa is the leading supplier of physical gold and other precious metals in Europe. For generations, our name has stood for quality, security, and trust. We offer our customers a comprehensive range of services related to the purchase, storage, and sale of precious metals.

To strengthen our team in Madrid, we are looking for a committed Client Service Professional with strong administrative skills who is passionate about client engagement both at the point of sale and online.

• Cross‑check and match online orders with corresponding bank transfers
• Provide in‑store customer service, handling sales and purchase transactions of investment gold and pre‑owned gold, ensuring accurate registration in the official police log
• Release purchased gold and silver from the police register and list items for sale in our online shop
• Maintain and update our online shop to ensure accurate product information and availability
• Complete daily closing procedures, including cash register, inventory control and reconciliation of sales and purchase transactions

Your profile

• Successfully completed degree or training in economics, finance, or a related field
• Experience in sales, finance or client service, ideally in the financial, commercial, or luxury goods sector
• Enthusiasm for precious metals and investments
• Friendly, confident, and service‑oriented personality with a genuine passion for direct customer engagement
• Team‑oriented, eager to learn, and flexible regarding working hours, which may occasionally extend into the early evening
• Strong administrative skills with a high level of accuracy and attention to detail
• Strong proficiency in Microsoft Office, particularly Excel
• Impeccable background and credit record
• Excellent command of English; fluency in Spanish is an advantage
• Career changers welcome – we are open to both experienced professionals from the financial sector seeking a new challenge or motivated early‑career candidates who are eager to learn

What we offer

At Degussa, you’ll experience the stability and security of a traditional company, combined with the dynamic of a modern employer. Our benefits are designed to support what matters most to you – from financial security and professional development to work‑life balance and additional rewards that recognise your contribution.

• Financial Security: Your dedication deserves to be rewarded – both now and in the future. Enjoy a competitive salary, a range of employee benefits, and the opportunity to earn attractive sales incentives. You’ll also benefit from exclusive staff discounts on Degussa products.
• Reliability & Balance: We offer 25 days of annual leave and a reliable five‑day working week, ensuring your weekends are free – for family, friends and everything else that’s important to you.
• Personal Development: Your growth matters to us. Take advantage of tailored training opportunities and a variety of ways to build on your strengths. Through our comprehensive onboarding, you’ll gain a solid understanding of the world of precious metals and receive ongoing support as you progress in your career.
• Shared Success: Our culture is built on respect, collaboration and short decision‑making processes. You’ll be part of a dedicated team that combines reliability with an innovative mindset – working together towards shared success.

Disclaimer: Degussa is an equal opportunity employer. We welcome applications from all qualified individuals, regardless of gender, age, disability, sexual orientation, or background.