Client Service Assistant

Oasis Premium Recovery; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A premium recovery center in Marbella is seeking a Client Service Assistant to provide support and coordination for residents. The ideal candidate should have prior experience in hospitality, excellent communication skills, and a valid driver’s license. This role requires flexible hours and involves transportation, activity coordination, and maintaining a high standard of guest service.

Servicios

Competitive salary

Paid holidays

Opportunities for career development

Formación

• Previous experience in hospitality or concierge services.
• Fluent in English; Spanish is an advantage.
• Valid driver’s license with strong driving skills.

Responsabilidades

• Serve as primary contact for residents' daily needs.
• Provide transportation for appointments and activities.
• Coordinate services like fitness, spa, and dining.

Conocimientos

Interpersonal communication

Service-oriented mindset

Attention to detail

Discretion

Basic organizational skills

Herramientas

Scheduling tools

Descripción del empleo

Job Title :

Client Service Assistant

Location :

Oasis Premium Recovery Centre, Marbella

Schedule :

Full-Time (Flexible, including weekends as needed)

Overview

The Client Service Assistant provides daily support and concierge coordination for residents, ensuring comfort, discretion, and smooth day-to-day experience throughout their stay. This role involves direct client assistance, local driving and transport, and coordination of activities, appointments, and personal requests.

Key Responsibilities

• Serve as a primary point of contact for residents regarding daily needs, requests, and logistical arrangements.
• Provide safe and discreet transportation for residents to appointments, wellness sessions, leisure activities, and airport / port transfers.
• Assist with scheduling and coordinating services such as fitness, spa, medical appointments, personal shopping, and dining.
• Maintain a supportive and professional presence, offering guidance and assistance while respecting privacy and boundaries.
• Coordinate and communicate with internal staff and external service providers to ensure seamless client experience.
• Maintain accurate daily notes and handover reports for team continuity.
• Ensure vehicles are clean, maintained, and presentable; manage fuel and basic upkeep.
• Support client wellbeing and comfort within the residence, including assisting with welcome arrangements, orientations, and routine check-ins.
• Uphold confidentiality and the high-standard guest service environment of a premium recovery residence.

Requirements

• Previous experience in hospitality, concierge services, private client services, wellness centers, or luxury residential environments.
• Excellent interpersonal communication and service-oriented mindset.
• Fluent in English;
• Spanish is an advantage.
• Valid driver’s license and strong driving skills; professional driving or chauffeuring experience preferred.
• Discreet, attentive, calm under pressure, and able to anticipate needs.
• Basic organizational and reporting skills (email, scheduling tools).

Preferred Qualities

• Knowledge of the Marbella / Sotogrande / Estepona region (restaurants, wellness providers, logistics).
• Background or familiarity with wellness, mental health support environments, or lifestyle concierge service.
• First aid certification (or willingness to obtain).

Compensation & Benefits

Competitive salary based on experience, paid holidays, structured support and training, and opportunities for career development.