SAVANA (www.savanamed.com) is an award-winning, international medical company aiming to accelerate health science by putting into the hands of healthcare providers the power to unlock all of the clinical value embedded within existing Electronic Health Records (EHRs) with Artificial Intelligence and Natural Language Processing. Always ensuring maximum privacy and security.
Founded in 2014, Savana is an international medical company that has developed a scientific methodology that applies Artificial Intelligence (AI) to unlock all the clinical value embedded within Electronic Health Records' free-text (EHRs). With the largest AI-enabled, multi-language, multi-center research network in the world, Savana generates customized descriptive and predictive, High-quality Deep Real World Evidence research studies. Engineered by doctors for doctors, the company is built following the highest privacy-by-design standards.
Savana operates in more than 160 hospitals, 5 languages, 15 countries and has already improved more than 6 clinical practices with more than 100 employees from 16 nationalities. It constitutes a clinical research ecosystem that aims to advance personalized and precision medicine worldwide.
Client Partner / KAM - Life Science at Savana
Major Accountabilities where this role is involved :
- Implement Savana’s sales global strategy.
- Contribute to Savana’s lead generation activities.
- Management of the key accounts: follow up to ensure the highest level of satisfaction, understanding their needs, and offering a good value proposition, seeking new projects with existing key customers.
- Seek new customers with potential of becoming key accounts.
- Build a long-term relationship with the customers.
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics to the sales department.
- Liaise with internal teams and ensure customer satisfaction and loyalty.
- Operate according to Security Policies, Procedures and Manuals.
- Report any suspect of incident or improvement proposals.
Skills, Experience and Qualifications required :
- 3 to 5 years’ experience in key account management position at a CRO or pharmaceutical company.
- Understanding of technology, big data and AI applications in health is a plus.
- Capable of establishing durable relationships with pharma companies.
- Experience in account management.
- Ability to communicate a technical value proposition.
- Innovative mind with the ability to discover and test new value propositions.
- Strong understanding of clinical research and market access activities.
- Experience with public tenders.
- Result oriented.
- Fluent in English and Spanish.
- Excellent communication skills (verbal and written).
- Interested in shaping the future of health, focusing on unmet medical needs.
- Ability to work well within a team or alone.
- Ability to work in a multinational, multidisciplinary and fast-growing environment.
- Maintain one’s own strategy but adapt it to a changing and volatile environment.
- Patient, flexible attitude, ability to perform under pressure.
- Autonomy, creativity, good capacity for analysis and organization of work.
We offer :
- Work with a multidisciplinary team of clinicians, computer engineers, computational linguists, mathematicians, designers, medical Natural Language Processing expert programmers, and other disciplines to blend knowledge and pursue excellence.
- An opportunity to provoke a positive impact – improving health worldwide through technology and helping people and health institutions while caring about the environment.
- An environment where individuals can express themselves and be proud of learning from one another, creating a richer, plural "ecosystem".
- Competitive salary, flexible culture and a development framework to grow your career, with training, development, recognition and compensation aligned with objectives and results.