Client Operations Executive

Solturo Management; Málaga; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading business strategy company in Málaga is seeking a Customer Operations Manager. This full-time role focuses on overseeing daily operations, managing a team, and ensuring excellent customer service. The ideal candidate has over 10 years of experience in office administration, with strong knowledge in billing and management. Opportunities for growth in administrative and operations management are available.

Formación

• 10+ years of experience in office administration or billing.
• 5+ years of experience in management.
• Bilingual: English required; Arabic or Spanish a plus.

Responsabilidades

• Oversee daily office operations and manage client & caregiver coordination.
• Implement & manage office policies for efficient operations.
• Prepare & submit billing & payment reports weekly & monthly.

Conocimientos

Office administration

Billing processes

Care coordination

Team management

Customer service

Time management

Confidentiality

Educación

Bachelor’s degree in Business Administration

Bachelor’s degree in Accounting

Bachelor’s degree in Healthcare Management

Descripción del empleo

Position Overview

Solturo Solutions, a business enablement and strategy company dedicated to helping organizations grow through innovation, technology, and financial efficiency by genuinely caring about what we do.

Job Details

Position: Customer Operations Manager – Gerente de Operaciones y Atención al Cliente.

Type: Full‑Time. Shift: 2:15 pm – 10:15 pm (Málaga time).

Languages Required: English (required), Arabic (preferred).

Reports To: President.

Location: Málaga’s Soho district, 1 block from Alameda Principal.

Responsibilities

• Oversee daily office operations, manage client & caregiver coordination, handle billing & payroll processes.
• Manage local and remote (USA) team of up to 20 members to support expected growth.
• Implement & manage office policies & procedures for efficient operations.
• Oversee day‑to‑day activities, provide excellent customer service by responding to caregiver & client inquiries efficiently.
• Collect, verify, & process caregiver timesheets billing data.
• Manage all billing processes on HHA and ensure timely submission of claims.
• Prepare & submit billing & payment reports weekly & monthly.
• Participate in weekly payroll verification meetings.
• Manage budgets & financial reports, ensuring fiscal responsibility & profitability.
• Generate & analyze payment reports as requested by management.
• Oversee staff training & development to ensure a knowledgeable & skilled workforce.

Qualifications

• Bachelor’s degree in Business Administration, Accounting, Healthcare Management, or related field.
• ~10+ years of experience in office administration, billing, or care coordination.
• ~5+ years of experience in Management.
• Strong experience & knowledge of different systems and system management.
• High attention to detail, confidentiality, & time management.
• Bilingual: English required; Arabic or Spanish a plus.

Benefits & Opportunities

Growth opportunities in both administrative and operations management.

Impactful work ensuring seamless operations, compliance, and client satisfaction across multiple offices, enabling high‑quality home care services.