Client Manager - Fully Remote

Spoki; Madrid; A distancia; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A growing tech company in Madrid seeks a Customer Success professional with 3–5 years of experience in Account Management. The role requires strong analytical skills and fluency in English and Spanish. You will work with Sales, Marketing, and Product Development to enhance customer experience and will be involved in building a cutting-edge Conversational Commerce platform. The position offers a permanent, full-time contract and includes travel to Italy every two months.

Servicios

100% reimbursement of travel and accommodation expenses for Italy trips

Formación

• 3–5 years of experience in Customer Success or Account Management.
• Ability to analyze partner data and turn insights into actions.
• Knowledge of digital marketing.

Responsabilidades

• Collaborate with Sales, Marketing, and Product Development for customer experience.
• Build lasting connections with businesses.
• Participate in building a Conversational Commerce platform.

Conocimientos

Customer Success

Account Management

Analytical skills

Digital marketing knowledge

Fluent English

Fluent Spanish

Descripción del empleo

Through our innovative platform, we merge WhatsApp and Artificial Intelligence to create authentic and trusted relationships.

From our headquarters in Puglia, we’ve built a growing international team with a strong focus on customer success. After entering the Spanish market, our mission is to consolidate and expand it by building long-lasting connections with businesses that believe in the power of conversations.

Collaborate with Sales, Marketing, and Product Development to ensure an outstanding customer experience.

Has 3–5 years of experience in Customer Success, Account Management, or similar roles.

Has analytical skills and knowledge of digital marketing.

Speaks fluent English (C1) and Spanish (C1).

Italian is considered a plus

Ability to analyze partner data and feedback, turning insights into concrete actions.

Employees working from the Barcelona office must spend 1 full week at the San Vito dei Normanni (Italy) office every 2 months (i.e., Expenses : 100% of travel and accommodation expenses are reimbursed by Spoki.

Be part of building a cutting-edge Conversational Commerce platform poised for global expansion.

Career Levels : continuous growth with clear key points to help you design your personal and professional development in the direction you desire.

Permanent, full-time contract.