Client Engagement Specialist (Contract)

Dow Jones & Co.; Madrid; On-site; EUR 30,000 - 50,000; Full time

Benefits offered by this job

Comprehensive Healthcare Plans

Paid Time Off (30 days a year)

Meal Vouchers

Retirement Plans

Lifestyle programs & Wellness Resource

Education Benefits

Family Care Benefits & Caregiving 支持

Subscription Discounts

Employee Referral Program

Financial Health Programs

Job summary

Dow Jones in Spain is seeking a Client Engagement Specialist to manage renewal activities for a defined set of customers. You will own the renewal lifecycle, coordinate pricing, contracting and invoicing, and work with internal teams to protect revenue.

You will report to the EMEA Retention Director, build renewal plans, provide monthly risk reports, ensure customer training and product utilization, and support expansion within accounts.

Qualifications

• You have exceptional written and verbal communication skills.
• You have proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment.
• You have excellent project management and organizational skills with a keen attention to detail.
• Bachelor’s degree required.
• Proficiency in English and at least one of Italian, Spanish or French.

Responsibilities

• Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan.
• Proactively provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround.
• Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports.
• Oversee the overall renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly and efficiently.
• Support new sales into existing accounts to ensure maximum customer ROI with DJ.

Skills

Communication

Multitasking

Project management

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Office

Google Drive

Job description

Reference: 55331Posted: 2026-09-16Location: Barcelona, ESPSalary: 30000¿Es este su próximo empleo?- 50000Category: SalesCompany: Dow Jones

About the Role

Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers. You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. To this end you will need to liaise with DJ internal teams to ensure the clients’ business needs are being met consistently to support the renewal. Ultimately you must develop and drive successful renewals ensuring a strong revenue base for Dow Jones. Success will be measured based on the retention rates of the Client Engagement Specialists assigned accounts. You will report to the EMEA Retention Director.

You Will

• Responsible for owning the retention strategy for assigned Strategic accounts by building and executing a renewal plan
• Proactively provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround
• Responsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
• Oversee the overall renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year
• Support new sales into existing accounts to ensure maximum customer ROI with DJ

You Have

• Min 2-4 years of proven success in customer engagement or sales
• Exceptional written and verbal communication skills
• Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
• Excellent project management and organizational skills with a keen attention to detail
• Proficient in Microsoft Office suite & Google Drive
• Bachelor’s degree
• Proficiency in English and at least one of these languages: Italian, Spanish or French

Our Benefits

• Comprehensive Healthcare Plans for you and your family
• Paid Time Off (30 days a year)
• Meal Vouchers
• Retirement Plans
• Lifestyle programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support
• Subscription Discounts
• Employee Referral Program
• Financial Health Programs

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors. For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions. For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic. We strongly encourage applications from all qualified individuals, including women, people with disabilities, and those from underrepresented groups.

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under local laws and regulations.

Business Area

Dow Jones- Risk SalesJob Category: SalesUnion Status:Non-Union roleBase Pay Range: 30,000- 50,000