Clerk-Front Desk Hotel Alfonso XIII

Marriott Hotels Resorts; Sevilla; Presencial; EUR 20.000 - 25.000; Jornada completa

Descripción de la vacante

A leading hotel chain located in Sevilla is seeking a full-time guest service associate responsible for processing check-ins and check-outs, addressing guest needs, and ensuring a high standard of customer service. The ideal candidate should have a high school diploma and exceptional communication skills. Join a dynamic team committed to providing excellent service in a fast-paced environment.

Formación

• Ability to handle all guest check-ins and check-outs.
• Excellent communication and interpersonal skills.
• Knowledge of safety and security policies.
• Ability to work for extended periods and perform physically demanding tasks.

Responsabilidades

• Process guest check-ins and check-outs accurately.
• Coordinate with Housekeeping for room readiness.
• Assist guests with directions and information.

Conocimientos

Arabic Speaking

Administration

General Services

Billing

Import

Administration Support

Educación

High school diploma or G.E.D. equivalent

Descripción del empleo

POSITION SUMMARY

Process all guest check‑ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check‑outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check‑in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding the property and local areas of interest. Run daily reports (number of arrivals/departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and travelers’ checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit or walk for an extended period of time. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal‑opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

KEY SKILLS

• Arabic Speaking
• Administration
• General Services
• Billing
• Import
• Administration Support

EMPLOYMENT DETAILS

• Employment Type: Full‑Time
• Experience: years
• Vacancy: 1