Claims Operations Lead - Provider Services (Hybrid)

Cigna Group; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading global healthcare provider is seeking a passionate Supervisor for the Claims department in Madrid. You will lead and motivate your team to enhance service quality and meet operational KPIs while promoting continuous improvement. The ideal candidate has experience in leadership within a fast-paced customer service environment, possesses strong interpersonal skills, and is proficient with Microsoft Office tools. This role offers a long-term contract in a multicultural hybrid working setup.

Servicios

Private Medical and Dental Insurance

Life Assurance

Educational Development Program

Shuttle bus from Madrid to La Finca Office

Formación

• Proven track-record of understanding and delivering customer needs within a fast-paced service industry.
• Experience in developing high performing teams and individuals.
• Excellent interpersonal skills with strong empathy and listening skills.

Responsabilidades

• Drive and inspire your team to deliver high-quality service.
• Identify opportunities to enhance service proposition and improve efficiency.
• Handle financial verification as per agreed process.

Conocimientos

Leadership

Team motivation

Coaching

Analytical skills

Customer service

Educación

1 to 2 years leadership experience in managing a team

Herramientas

Microsoft Word

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

A leading global healthcare provider is seeking a passionate Supervisor for the Claims department in Madrid. You will lead and motivate your team to enhance service quality and meet operational KPIs while promoting continuous improvement. The ideal candidate has experience in leadership within a fast-paced customer service environment, possesses strong interpersonal skills, and is proficient with Microsoft Office tools. This role offers a long-term contract in a multicultural hybrid working setup.