Chief Commercial Officer / Chief Revenue Officer

iPlayTech; España; A distancia; EUR 100.000 - 150.000; Jornada completa

Descripción de la vacante

A fast-growing iGaming company in Spain seeks a Chief Commercial Officer to lead retention and CRM strategies, maximizing player lifetime value. Responsibilities include developing retention strategies, overseeing VIP programs, and monitoring engagement metrics. Ideal candidates will have proven leadership in the gaming sector, a deep understanding of player behavior, and experience with CRM tools. The role offers a competitive salary and a fully equipped home office setup.

Servicios

Fully equipped home office setup

Paid vacation and sick leave

Competitive salary and performance bonuses

Professional development opportunities

Open and collaborative environment

Formación

• Proven leadership experience in iGaming, Gambling, or Betting.
• Deep understanding of retention marketing and player behavior.
• Strong knowledge of CRM systems and analytics tools.

Responsabilidades

• Develop and implement retention strategies across all company brands.
• Lead and oversee VIP management programs.
• Design and monitor loyalty programs and CRM campaigns.

Conocimientos

Leadership experience in iGaming, Gambling, or Betting

Understanding of retention marketing and player behavior

Knowledge of CRM systems and analytics tools

Building and scaling retention strategies

Analytical, strategic, and leadership skills

Communication and team management abilities

Herramientas

Braze

Optimove

Emarsys

Descripción del empleo

Chief Commercial Officer / Chief Revenue Officer iPlayTech España A distancia EUR 100.000 - 150.000 Jornada completa

Chief Commercial Officer / Chief Revenue Officer

We are a fast-growing iGaming company with over 3 years of successful operations and a team of 1,000+ professionals. Our portfolio includes 8 major projects operating in Tier 1–3 markets, serving thousands of active players worldwide. 🌍

We value top-tier specialists, which allows us to streamline processes and expand successfully into new markets. 🚀

We are looking for a Chief Commercial Officer (CCO) to lead our retention and CRM strategies, drive customer loyalty, and maximize player lifetime value across all our brands.

What You’ll Do

• Develop and implement retention strategies across all company brands.
• Lead and oversee VIP management programs.
• Design and monitor loyalty programs, CRM campaigns, and personalized offers.
• Collaborate with marketing and product teams to increase LTV and ARPU.
• Implement player segmentation tools and automate communications (email, push, SMS, in-app).
• Lead and mentor a team of CRM/Retention Managers, promoting best practices.
• Analyze key retention and engagement metrics (Churn, DAU/MAU, campaign ROI).
• Optimize bonus policies to balance profitability and player retention.
• Monitor KPI achievement across all projects in terms of retention and loyalty.
• Negotiate with game providers and partners to secure better collaboration terms and maximize value.

What We’re Looking For

• Proven leadership experience in iGaming, Gambling, or Betting.
• Deep understanding of retention marketing and player behavior.
• Strong knowledge of CRM systems and analytics tools (Braze, Optimove, Emarsys, etc.).
• Experience in building and scaling retention strategies.
• Exceptional analytical, strategic, and leadership skills.
• Excellent communication and team management abilities.

Why Join Us

• Fully equipped home office setup 🖥️
• Paid vacation, sick leave, and holiday gifts 🌴🎁
• Competitive salary and performance bonuses 💰
• Internal knowledge-sharing events and professional development opportunities 🎓
• Open, collaborative environment with no micromanagement ✨
• A culture of innovation, collaboration, and growth 🚀

Seniority Level

Executive

Employment Type

Full-time

Job Function

Management, Marketing, and Project Management

IT Services and IT Consulting, Computer Games, Gambling Facilities and Casinos