Channel Manager Optimization Coordinator

WebBeds; Palma de Mallorca; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A global travel technology company in Palma de Mallorca is seeking a Channel Manager Optimization Coordinator. This role involves coordinating Channel Manager-related issues and requires strong organizational and communication skills. Candidates should have experience in the travel or tech industry and be proficient in Microsoft Office, especially Excel. The position offers a dynamic environment with opportunities for growth.

Formación

• Strong organizational and communication skills are essential.
• Experience in a coordination support or operations role within the travel or tech industry.
• Fluency in English is required, both written and spoken.

Responsabilidades

• Act as the central coordination point for all Channel Manager-related issues.
• Prioritize incoming requests and identify duplicates.
• Ensure all escalations to IT are clearly documented.

Conocimientos

Organizational skills

Communication skills

Experience in coordination

Experience with Channel Managers

Proficiency in Microsoft Office

Fluency in English

Ability to prioritize

Attention to detail

Project management skills

Analytical skills

Herramientas

Microsoft Excel

Microsoft Outlook

Descripción del empleo

Who are WebBeds

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels transfers tours activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Web Travel Group (ASX : WEB) an ASX 200 listed company operating a global digital travel business.

What makes us stand out

• We are a wholesale global travel organization
• We have 1500 people speaking 50 languages in 120 cites across 50 countries
• We partner with over 430000 properties in more than 15000 destinations
• We work with more than 44000 travel companies in 139 source markets
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

What will you do on your journey with WebBeds

We design deliver and support innovative solutions through engagement collaboration and a fearsome passion for creating customer value is our mission as an IT organization.

With this in mind we strive to be at the leading edge of technology when it comes to build the platform that meets the needs of our Supply partners and customers. This translates to the use of latest technology Core versions K8S microservices architecture clouds hosting and orchestration CI / CD pipelines automated testing Proactive monitoring and alerting systems to name a few.

Our delivery teams have the creativity and freedom to express themselves by building innovative solutions to often complex problems and are challenged to reach higher levels daily. Our teams consist of product owners QA engineers Software Engineers and people from across the business all working collectively and collaboratively. We have a very strong technical team from which you will be able to learn but are encouraged by new ideas and fresh thinking that you will bring with you.

How will you make an impact

The Channel Manager Optimization Coordinator plays a vital support role within the European Contracting team by acting as the central coordination point for all Channel Manager-related issues questions and change requests. This role ensures that all incoming queries are reviewed consolidated and contextualized before being escalated to the Supplier Connectivity IT team enabling smoother workflows better prioritization and more strategic use of internal resources.

Serve as the first-level reviewer for all Channel Manager-related issues raised by the European Contracting team.

Consolidate filter and prioritize incoming requests identifying duplicates related issues or items already in progress or planned.

Ensure all escalations to IT are complete clearly documented and aligned with ongoing or upcoming projects.

Maintain a centralized log of all issues enhancements and feedback related to Channel Manager performance.

Collaborate closely with the Head of Partnerships to align on priorities and strategic initiatives.

Support the creation of monthly reports and dashboards to track issue resolution trends and performance metrics.

Assist in documenting processes FAQs and known issues to reduce repetitive queries and improve team knowledge.

Liaise with internal stakeholders to clarify technical or operational details before escalation.

Participate in internal meetings to provide updates on issue status and gather feedback from the Contracting team.

The skills we would love to see in your suitcase!

• Strong organizational and communication skills.
• Experience in a coordination support or operations role within the travel or tech industry.
• Experience working with Connectivity Partners e.g. Channel Managers.
• Proficiency in Microsoft Office (especially Excel and Outlook).
• Fluent in English both written and spoken.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with a proactive mindset.
• Strong project management strategic view commercial acumen pro‑active dynamic passionate and a team player.
• Highly accurate with an excellent attention to detail.
• Well-developed written and verbal communication skills.
• Highly developed analytical skills and proficient use of Microsoft office especially Excel applications.
• Proactive with ability to offer solutions to issues encountered.
• Personable with lots of enthusiasm and a can do attitude.
• Ability to work independently as well as part of the team.

Why choose us as your next destination

We are super proud of our dedicated team of friendly energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe
• Dynamic environment with the chance to grow influence & impact change
• Disruptive fast‑growing market leader within travel & endless possibilities
• Culture built on collaboration empowerment and innovation

Employment Type: Full Time

Experience: years

Vacancy: 1