Casino Supervisor

JR Spain; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A renowned gaming company in Madrid seeks a Casino Dealer Supervisor to oversee gaming table activities, including Blackjack and Roulette. The ideal candidate will possess at least three years of dealer experience and strong supervisory abilities. Responsibilities include ensuring compliance with gaming rules, managing a diverse team, and enhancing operational efficiency. Strong customer service skills and a background in human resources are essential for this role.

Formación

• Minimum of three years dealer experience with relevant table games.
• Ability to oversee dealer behavior and payout accuracy.
• Completion of Gaming Board-approved dealer school.

Responsabilidades

• Supervise the activities of casino gaming tables.
• Ensure compliance with gaming rules and regulations.
• Manage and develop a team of international dealers.

Conocimientos

Mental arithmetic

Decision-making

Supervisory skills

Customer service

Human resources knowledge

Cost control

Proficiency in software (Excel, Word)

Educación

High school diploma or GED

University degree (preferred)

Descripción del empleo

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Casino Dealer Supervisor

Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice, and related services by performing the following essential duties.

Hiring Requirements:

• Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stud Poker, Dice, and other related table games. (shipboard experience preferred)
• Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages.
• Ability to make decisions based on sound judgment regarding gaming rules and regulations.
• Ability to observe and recognize payout accuracy, dealer behavior, and associated activities.
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Celebrity Connections standards.
• Knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of dealers positively and productively by motivating, developing, and managing employees. Ability to utilize and administer disciplinary actions through coaching and counseling to improve performance or recommend termination.
• Ability to learn the financial aspects of a casino operation, including identifying expense reduction opportunities through cost control. Demonstrated aptitude for managing headcount within the area, supporting business needs of the vessel.
• Ability to stand and walk for extended periods.
• Working knowledge of computers, Internet access, and proficiency in software such as Excel, Word, and related programs.
• Completion of high school or GED required; university degree preferred.