Casino Security Shift Leader & Officer II

Seneca Gaming Corporation; Salamanca; Presencial; EUR 19.000 - 28.000; Jornada completa

Descripción de la vacante

Seneca Resorts & Casinos seeks a Dual Rate Security Supervisor combining Security Officer/Officer II and Security Supervisor responsibilities. The role protects guests and property, while supervising Ambassadors and Officers to ensure guest service, safety and policy compliance.

Responsibilities include ongoing patrolling, incident reporting, and training in CPR/First Aid. The position requires strong communication, leadership, and adherence to security procedures across shifts.

Formación

• Outstanding verbal communication skills to resolve or diffuse difficult situations.
• Provide exceptional guest service and maintain a professional manner at all times.
• Meet attendance guidelines and complete required training within nine months.

Responsabilidades

• Ensure the safety of guests and team members on Seneca Gaming Corporation premises.
• Accepts responsibility for duties across Security Officer/Officer II and Security Supervisor roles.
• Respond to critical situations and assist guests and team members as needed.
• Maintain confidentiality and comply with information security policies.
• Supervise Ambassadors and Officers, provide on-the-job direction as required.

Conocimientos

Verbal communication

Guest service

Dispute resolution

Observation and patrol

Work direction / supervision

Educación

High school diploma or equivalent

Herramientas

Word

Excel

Descripción del empleo

Seneca Resorts & Casinos seeks a Dual Rate Security Supervisor combining Security Officer/Officer II and Security Supervisor responsibilities. The role protects guests and property, while supervising Ambassadors and Officers to ensure guest service, safety and policy compliance.

Responsibilities include ongoing patrolling, incident reporting, and training in CPR/First Aid. The position requires strong communication, leadership, and adherence to security procedures across shifts.