Cash Collection Analyst (m / f / d)

Sportradar; Sevilla; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading sports technology company in Sevilla is seeking a Cash Collection Analyst. This role involves managing Accounts Receivable processes, ensuring timely payments, and improving customer interactions. Candidates should be prepared to handle dunning letters and collaborate with various teams to enhance collection workflows. Strong communication and organizational skills are essential in this customer-centric position.

Responsabilidades

• Control Accounts Receivable processes and ensure timely customer payments.
• Manage daily reminder process including dunning letters and inquiries.
• Define and monitor KPIs related to cash flow and payments.
• Develop internal collection workflows and improve customer satisfaction.
• Collaborate with collection agency and legal department.

Descripción del empleo

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

Cash Collection Analyst

Overview

In this role as Cash Collection Analyst you will be responsible for controlling Accounts receivable processes. Together with a highly motivated team, you are responsible for a timely and accurate follow up of our customer payments as well as following up with reminder process.

The Challenge

• Partner with Finance functions, Sales, IT and other business stakeholders to ensure effective solutions to support collection processes (raise potential bad debt customers, write offs)
• Take ownership on daily Reminder process, sending out dunning letters, handle reminder related customer and sales inquiries
• Define and monitor the trends of KPIs (cash flow, monitor payments, aging)
• Develop and improve internal collection workflows especially reminder process
• Improve end-to-end customer journeys and overall customer satisfaction (customer complaint management, dispute management, and root cause analysis, invoicing quality, streamlined dunning / collection process)
• Support the work with the collection agency and internal legal department

Be accountable for the whole collection process and responsible for a customer-centric interaction and communication with our clients.