Business Support Live Agent (European Languages)

Camaloon; Barcelona; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Subsidised Health Insurance

Subsidised Gym Membership

Office breakfast on Tuesdays

Summer parties and team events

Job summary

Camaloon, based in Barcelona, is seeking a multilingual Live Agent to support existing clients and grow our customer base. If you speak English and at least one other language such as French, German, Spanish, Italian, Dutch or Swedish, you fit the profile alongside strong communication and problem-solving skills.

You will handle emails, chats, and calls, contribute to team results, and participate in cross-selling opportunities in a lively, international environment.

Qualifications

• Native-level in at least one of French, German, English, Spanish, Italian, Dutch or Swedish and fluent in another language.
• Strong communication and problem-solving skills.
• Proactive attitude with customer-focused mindset.

Responsibilities

• Communicate with existing clients via email, chat and phone.
• Answer queries and handle complaints to maintain satisfaction.
• Support cross-selling/upselling through inbound and outbound calls.

Skills

French

German

English

Spanish

Italian

Dutch

Swedish

Customer communication

Proactivity

Job description

Would you like to work in a young and fresh environment, where you can learn and develop as well as being part of an international team?

Camaloon is looking for a young and motivated Business Support Live Agent to help us retain clients and help us grow.

If you are passionate about Sales and Customer Support and speak English, Spanish, Italian, German, French, Dutch or Swedish this opportunity is for you!

Who are we?

Camaloon is a Barcelona based e-commerce that allows the customization of a wide range of products (buttons, stickers, magnets, t-shirts, mugs, amongst others), offering solutions to both companies and individuals.
Our products are made in our facilities located at the heart of 22@, Barcelona’s innovation district.
We are a company with a young and versatile team with a clear international focus and it is our mission to inspire our clients to create unforgettable products.

What will your responsibilities be?

• Responsible for the communication with existing clients
• Answering customer queries and complaints via email, chat and/or telephone
• Accomplishing results on your own and with your team
• Inbound and outbound call handling to deliver consistent results (cross selling/overselling)

Who are we looking for?

• French, German, English, Spanish, Italian, Dutch or Swedish as native language and fluent in another one
• Excellent communication and problem solving skills
• Proactivity
• Previous experience in Customer Support

What do we offer?

• Dynamic and multicultural working environment
• Excellent Products and attractive industry
• Office location in Barcelona City Centre

Additional perks as part of our Start Up culture:

• After work activities such as Laser tag, Poker Nights, Table games or LAN Parties
• Ping pong championships
• Subsidised Gym Membership with Gym for Less
• Subsidised Health Insurance
• Offices breakfast on Tuesdays
• Summer BBQs and Volleyball tournaments
• Summer, Fall and Chistmas Parties
• Tech, Marketing and Sales events and workshops on site.