Business Process Owner, HUB Europe

Jobtailor; Madrid; Presencial; EUR 60.000 - 85.000; Jornada completa

Descripción de la vacante

Jobtailor in Madrid seeks an experienced professional to drive global process implementation and optimize business performance across hubs. You will ensure adherence to standardized processes and maximize usage of SAP functionalities and project management tools.

The role requires engaging with diverse stakeholders, harmonizing processes, and leading continuous improvement initiatives with a strong focus on data-driven insights and change management.

Formación

• Experience in operational roles related to business process management or program implementation.
• Strong understanding of change management methodologies and best practices.
• Fluency in English (written and spoken) and ability to travel 30-40%.

Responsabilidades

• Support global program implementation by ensuring adherence to global processes and solutions.
• Drive effective usage and adoption of core systems such as SAP functionalities, Project module, Service orders, FSM, One IB.
• Engage with key stakeholders to gather and analyze business requirements.
• Harmonize business processes across the Hub and with Global BU processes.
• Support sharing and adoption of best practices.
• Collect and prioritize business process improvement requirements from local BPOs.
• Evaluate, document, and submit recommendations for future process changes.
• Troubleshoot, analyze, and resolve complex issues.
• Implement measures to enhance process efficiency and effectiveness.
• Support implementation of metrics to enhance Business Performance, operational efficiency, and Quality.
• Conduct data collection and analysis to monitor business process performance.

Conocimientos

Data Analysis

Process Improvement

Business Process Documentation

Metrics Implementation

SAP Functionalities

Project Management

Troubleshooting

Operational Performance Monitoring

Training Needs Assessment

Business Requirements Gathering

Educación

Degree in Engineering, Business Administration, Information Technology, or related field

Herramientas

SAP

Project Module

Service Orders

FSM

One IB

Descripción del empleo

• Support global program implementation by ensuring adherence to global processes and solutions.
• Drive effective usage and full adoption of relevant core systems, such as SAP functionalities, Project module, Service orders, FSM, One IB, Project Review process.
• Engage with key stakeholders to gather and analyze business requirements.
• Harmonize business processes across the Hub and with Global BU processes.
• Support sharing and adoption of best practices.
• Collect and prioritize business process improvement requirements from local BPOs.
• Evaluate, document, and submit recommendations for future process changes.
• Troubleshoot, analyze, and resolve complex issues.
• Implement measures to enhance process efficiency and effectiveness.
• Support implementation of metrics to enhance Business Performance, operational efficiency, and Quality.
• Conduct data collection and analysis to monitor business process performance.
• Manage data practices across the Hub to ensure accurate management across systems.
• Identify training needs for business processes and organize training sessions.

Requirements

• Degree in Engineering, Business Administration, Information Technology, or related field.
• Minimum 5 years of experience in operational roles related to business process management or program implementation in manufacturing or service industry
• Strong understanding of change management methodologies and best practices
• Proficient in data analysis and reporting, with the ability to synthesize information and derive actionable insights for process improvement.
• Excellent communication and interpersonal skills, with the ability to engage and persuade diverse stakeholders at all levels.
• Fluency in English (both written and oral)
• Willingness to travel (30 – 40%)

Core Competencies

Demonstrates expertise in business process management and program implementation, with a strong focus on data analysis, stakeholder engagement, and change management methodologies. Proven ability to enhance operational efficiency and quality through effective process improvement strategies.

Hard Skills

• Data Analysis
• Process Improvement
• Business Process Documentation
• Metrics Implementation
• SAP Functionalities
• Project Management
• Troubleshooting
• Operational Performance Monitoring
• Training Needs Assessment
• Business Requirements Gathering

Soft Skills

• Excellent Communication
• Interpersonal Skills
• Persuasion Skills

Industry Keywords

• Manufacturing
• Service Industry
• Global Processes
• Best Practices
• Program Implementation

Tools & Technologies

• SAP
• Project Module
• Service Orders
• FSM
• One IB