Business Operations Manager, Spain

Krystal Biotech, Inc.; España; On-site; EUR 60,000 - 90,000; Full time

Job summary

Krystal Biotech, Inc. is seeking a dynamic Business Operations Manager to support and optimize operations in Spain.

The role spans office management, process implementation, budgeting, vendor contracting, and cross-functional coordination with HQ. You will oversee local procedures, manage 3PL relationships, support field events, and ensure compliance with healthcare industry standards while collaborating with finance, sales and marketing teams to drive efficiency.

Qualifications

• Bachelor’s degree with at least 5 years of experience in customer service, commercial operations or related fields.
• Experience in healthcare industry is preferred.
• Ability to manage multiple tasks and strong project management skills.
• Proactive, results oriented and collaborative with cross-functional teams.

Responsibilities

• Oversees office management activities in collaboration with HQ Office Manager.
• Handles daily operations to ensure smooth business running.
• Supports contracts, POs, Veeva approvals, payables & receivables processes.
• Manages local tenders to hospitals and budget tracking with accruals.
• Supports field teams for local and regional events.
• Oversees medical, sales and marketing materials inventory and distribution.
• Supports demand planning and budgeting for Italy.
• Manages 3PL customer service relationships and KPI tracking.

Skills

Customer service

Project management

Multitasking

Cross-functional teamwork

Problem solving

Compliance knowledge

English proficiency

Local language

Education

Bachelor’s degree

Job description

Business Operations Manager, Spain

About Krystal Bio: At Krystal Biotech, we bring together the brightest and most eager minds to relentlessly pursue the discovery, development, manufacturing, and commercialization of genetic medicines to treat diseases with high unmet medical needs.

Founded in 2016, Krystal is distinguished in three powerful ways: science and technology using our patented gene therapy platform, innovative manufacturing supported by our commercial scale facilities, and a unique commercialization model that focuses on the patient’s end-to-end experience.

Krystal received U.S. FDA approval for the first and only redosable gene therapy treatment, VYJUVEK®, for the treatment of Dystrophic Epidermolysis Bullosa (DEB). Krystal continues to leverage our proprietary platform to rapidly advance a robust pipeline of investigational genetic medicines in respiratory, oncology, dermatology, and ophthalmology.

Krystal is headquartered in Pittsburgh, PA, which is home to our two state-of-the-art CGMP manufacturing facilities with teams around the world and satellite offices in Switzerland, Germany, and Japan. We are a company built and run by people who care, are fearless in the face of a challenge, love the work they do, and practice the highest level of scientific integrity. As we grow, we are seeking team members that embody these values.

Position Overview

Krystal Biotech, Inc. is seeking a dynamic Business Operations Manager to support and optimize our growing organization in Spain.

Key Responsibilities

• Oversees office management activities in close cooperation with the HQ Office Manager


• Handles daily activities essential for the smooth running of the business,


• Supports implementation and execution of company processes, policies, and procedures, including vendor contracting, Purchase Order requisitions process, Veeva approval process, payable & receivables


• Manages the local process of placing tenders to hospitals


• Keeps track of expenditures against budget, builds accruals


• Supports field team in the context of local and regional events


• Oversees medical, sales and marketing material (inventory management, printing and distribution)


• Supports the demand planning & budgeting process for Italy.


• Manages Third Party Logistic (3PL) customer service relationship and queries and dispatches to relevant internal stakeholders.


• Tracks 3PL customer service performance indicators (KPIs).


• Tracks policies & procedures to improve accuracy and customer satisfaction

Expected skills and experience

• Bachelor’s degree with at least 5 years of experience in customer service, commercial operations, finance, preferably in healthcare industry


• Ability to handle multiple tasks, well-developed project management skills


• Good project management skills


• Ability to work under pressure and within time and resource constraints


• Proven track record of setting up/optimizing processes and organizing complex environments


• Strong teamwork and cross-functional collaboration skills


• Problem solving and proactive mindset


• General knowledge of local compliance requirements


• Solution oriented and pragmatic


• High proficiency in English, local language at a mother tongue level

Krystal Biotech, Inc. is an Equal Employment Opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Krystal Biotech, Inc. does not accept unsolicited headhunter and agency resumes. Krystal Biotech, Inc. will not pay fees to any third-party agency or company that does not have a signed agreement with Krystal Biotech, Inc.

Privacy Policy

Krystal Biotech collects your personal data to process your application and possibly offer you an employment contract. You have the right to access, rectify, erase, and obtain the portability of your personal data. Under certain conditions, you also have the right to restrict the processing and object to it. In order to reach out for new opportunities, and unless you object to it, this information will be kept for a maximum of 2 years if your application is unsuccessful. For more information on the use of your data and your rights, please consult our privacy policy.