Business Development Manager, Agency Chains

RateHawk; Madrid; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A pioneering travel-tech company in Madrid is seeking an experienced Key Account Manager to manage relationships with leading travel agency networks. The role involves strategic account management, driving growth, and collaborating with sales teams. Ideal candidates have 2+ years in the travel industry, strong analytical skills, and a proactive mindset. This is a remote position open to candidates across Europe.

Servicios

Flexible schedules

Remote work opportunity

Internal training programs

Corporate discounts on hotels and travel

Extra non-working day

Formación

• 2+ years of experience in key account management in the travel industry.
• Understanding of travel agency chains and tour operators.
• Fluency in local language and proficiency in English.

Responsabilidades

• Manage relationships with global agency chain HQs.
• Drive growth in network penetration.
• Launch incentive schemes and manage marketing activities.

Conocimientos

Key account management

Business development

Strong communication

Analytical skills

Relationship building

Fluency in the local language

Descripción del empleo

RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

In this role, you’ll be the key strategic partner for some of the world’s leading travel agency networks, managing HQ-level relationships while building trust, fostering collaboration, and positioning our brand as the top choice across markets.

You’ll design growth strategies that expand share of wallet, increase market penetration, and unlock opportunities, working closely with sales teams to ensure successful execution and measurable results. Beyond strategy, you’ll own execution—overseeing incentives, tracking performance, and ensuring partners receive exceptional support.

The role blends big-picture strategy with hands‑on delivery, creating impact in a global, consultative environment!

This is a remote vacancy open to candidates residing in preferably in Europe.

Job Responsibilities

• Manage relationships with global agency chain HQs, fostering long‑term collaboration and strategic alignment.
• Drive growth in network penetration and share of wallet through tailored plans.
• Align and coordinate commercial team activities to achieve results.
• Launch incentive schemes and manage marketing activities to boost sales.
• Track performance regularly and identify areas for improvement.
• Provide internal and external reporting; oversee incentive achievement and payouts.
• Represent the brand at external meetings and industry events.
• Collaborate with internal teams to deliver commercial strategies.
• Resolve network and partner issues to ensure strong support.
• Act as a strategic consultant to internal stakeholders, contributing to continuous improvement of our partner performance.
• Provide market & competitive environment analysis.

Requirements

• Relevant Experience. 2+ years of successful experience in key account management or business development within the travel industry, ideally with exposure to B2B models and agency networks.
• Market Knowledge. Strong understanding of the travel market, including travel agency chains, tour operators, OTAs, and travel management companies.
• Language Skills. Fluency in the local language and proficiency in English; additional languages are an advantage.
• Travel Requirements. Willingness to travel up to 30% of the time for partner meetings, events, and business reviews.
• Analytical Skills. Proven ability to work with data, track KPIs, and apply insights to drive performance and decision‑making.
• Personal Skills. Proactive, ambitious, and results‑driven, with strong communication and relationship‑building abilities. Comfortable with innovative technology and thriving in a fast‑paced, evolving business environment.
• International Mindset. Capable of collaborating effectively across different cultural contexts, reflecting ETG’s global presence and diverse team.

ONLY CVs IN ENGLISH WILL BE CONSIDERED!

Benefits

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non‑working day without loss of compensation.

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