Business Analyst - Hybrid Madrid

UST España & Latam; Madrid; Híbrido; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

A leading digital technology services provider in Madrid is seeking a seasoned Business Analyst to enhance client experience in wealth management. The role demands a minimum of 7-8 years' experience working in related sectors, strong problem-solving and communication skills, and a C1 level in English. This hybrid position offers an array of benefits including annual leave, flexible working conditions, and continuous training opportunities.

Servicios

23 days of Annual Leave

Health Care Plan

Flexible Retribution Program

Access to training platforms

Career stability and plans

Work-Life Balance measures

Gym Access discounts

Formación

• 7-8 years of experience as a Business Analyst in financial institutions, fintech, or consultancy.
• Ability to design and prioritize features with cross-functional teams.
• Comfortable presenting to senior leadership and stakeholders.
• Experience defining a digital solution vision and managing its lifecycle.

Responsabilidades

• Support the bank’s Product Owner for Client Lifecycle initiatives.
• Extract insights from client behavior for product improvement.
• Manage stakeholders and ensure continuous user feedback.
• Plan training activities and create effective communication materials.

Conocimientos

Financial institution experience

Cross-functional teamwork

Excellent communication skills

Product lifecycle management

Agile methodology

Problem solving

Fluent English (C1)

Descripción del empleo

🚀 We are still looking for the very Top Talent…and we would be delighted if you were to join our team!

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

🔎 What we look for?

We are looking for a Business Analyst to help us lead and digital work streams with a client-obsessed mindset.

Being part of the wealth management vertical, you will be acting as a customer advocate, working together with technology to ensure that key requirements are being delivered as part of the product backlog. Successful candidates possess understanding of banking across wealth management and private banking, exposed to innovation & transformation trends in the industry and are experienced in agile ways of working and engagement of stakeholders across departments and geographies.

Hybrid position in Madrid (3 days at client´s office, Sol area, next to the underground).

⚙ Key Responsibilities :

Product Discovery & Delivery Supporting the bank’s Product Owner for Client Lifecycle Management initiative on strategic capabilities impacting clients and front office employees Working with Change & Client.Experience, Business Management and Technology teams to conceptualize the journeys, design & prioritize features, provide requirements, prioritize user stories, and work with technology and other team members on delivery.

Extracting relevant insights from client’s online behaviour and client usability testing to continuously iterate the client journeys to improve the product experience.

Implementing framework to drive adoption and usage, establish feedback loop to ensure that the product meets the needs of clients.

Driving Engagement & Usage Managing business and senior stakeholders by acting as a partner and trusted advisor, ensuring continuous user feedback loops during the agile delivery.

Planning and orchestrating of training activities and create easy-to-understand training and engagement material for clients and front office.

Creating high-quality communication deliverables such as EDMs to clients and front office and are comfortable with articulating the communication strategy through presentation materials.

Working in projects and have a good grasp of project management in general when it comes to structure, clear roles & responsibilities, etc.

💡 Mandatory requirements :

• You have at least 7-8 years’ experience with working as a Business Analyst in a financial institution, fintech, technology or consultancy company.
• You enjoy working on problems with cross functional teams to conceptualize the journeys, design & prioritize features.
• You have excellent communication skills, are able to process information quickly, break complex matters down to their core – running independently, and don’t give up easily.
• You are comfortable presenting in front of senior leadership & cross functional stakeholders to get required decisions.
• You have experience defining a vision and strategy for a digital solution, product or service and have successfully managed the full product lifecycle from idea-stage to scaling, including integration of user feedback into product requirements and driving prioritization.
• Professional and Technical Familiar with client needs in wealth management and private banking. Good understanding of business processes, process design, and process re-engineering.
• Experience with product discovery and delivery concepts on understanding user needs, identify opportunities and demonstrate successful, impactful delivery Knowledge of agile methodology and experience of partnering with research, design, change and technology in an design thinking and agile framework.
• Demonstrated capability for problem solving and decision making. Track record of prioritizing and making trade-offs by objectively evaluating opportunities vs potential pitfalls.
• English C1

💰 What can we offer?

• ✈️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
• ❤️ Numerous benefits (Heath Care Plan, teleworking compensation, Life and Accident Insurances).
• 🍴 `Retribución Flexible´ Program : (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan…)
• 🎓 Free access to several training platforms
• 🚀 Professional stability and career plans
• 🚶 UST also, compensates referrals from which you could benefit when you refer professionals.
• 🔗 The option to pick between 12 or 14 payments along the year.
• 🏡 Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)
• 🎁 UST Club Platform discounts and gym Access discounts

📧 If you would like to know more, do not hesitate to apply and we’ll get in touch to fill you in details. UST is waiting for you!

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.