Business Account Manager

Evotym; España; Sur place; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Collaborative culture

High-impact role

Social benefits

Résumé du poste

Evotym is seeking a Business Account Manager in Spain to grow and support our fintech clients. You will maintain payment performance, drive volume growth, and build long-term partnerships through proactive support, data analysis, and strategic recommendations.

You will act as a trusted business partner, combining account management with payments infrastructure knowledge to deliver value and scale our customers’ operations.

Qualifications

• 2+ years as an Account Manager in fintech, payments, or acquiring.
• Strong knowledge of the payments landscape: gateways, acquiring, settlement, chargebacks, fraud basics.
• Excellent communication and presentation skills with multiple stakeholders.
• Analytical mindset with experience in payment statistics and performance metrics.

Responsabilités

• Serve as the primary contact for your client portfolio with high service standards.
• Guide clients through lifecycle: monitor performance and improve processes and metrics.
• Review payment data (conversion, declines, chargebacks) and translate findings into recommendations.
• Conduct regular business reviews to gather feedback and plan optimization/growth steps.
• Identify and pursue growth opportunities within existing accounts (new markets, currencies, methods).
• Collaborate with internal teams to fulfill client requests and enhance service.
• Monitor industry developments and advise clients accordingly.
• Keep client documentation up to date and track status and actions.

Connaissances

Account Management

Payments Industry

Communication

Analytics

Stakeholder Management

English (C1)

Russian (C1)

Description du poste

About the Client

Our client is a payment orchestration platform that optimizes and scales payment flows for online businesses. They collaborate with payment service providers globally, providing solutions to enhance acceptance rates and ensure secure transactions. Their clientele includes mid-market and enterprise companies, some of which operate in high-risk sectors.

Role Overview

As a Business Account Manager, you will grow and support our clients. You will keep their payment performance stable, drive volume growth, and build long-term partnerships through proactive support, data analysis, and strategic recommendations. You will be a trusted business partner for your clients, combining account management, an understanding of payment infrastructure and a growth mindset.

Key Responsibilities

• Act as the primary point of contact for your portfolio of clients, maintaining a high standard of service and resolving issues quickly
• Guide clients through their full lifecycle with us: monitor payment performance and help improve processes and key metrics
• Review payment and transaction data (conversion, decline and chargeback rates, etc.) and turn the findings into practical recommendations
• Run regular business reviews to gather client feedback, share insights, and agree on next steps for optimization and growth
• Find and pursue growth opportunities within existing accounts: new markets, currencies, payment methods and additional company products
• Work with internal teams to address client requests and improve the overall service
• Follow developments in the payments industry and use them to advise clients
• Keep client documentation and reports up to date, and track account status and open action items

Requirements

• 2+ years as an Account Manager or Business Account Manager in fintech, payments, or acquiring
• Good knowledge of the payments landscape: payment gateways, acquiring, settlement, chargebacks, and the basics of fraud prevention
• Excellent communication and presentation skills, with the ability to work with several stakeholders at once
• Analytical approach and hands-on experience with payment statistics and performance metricsAbility to handle multiple clients at a fast pace
• Proactive, results-oriented, with a strong commitment to customer service
• Languages: English C1, Russian C1.
• Experience in fintech.

Key Soft Skills

• Strong leadership mindset focused on team growth and development.
• High level of ownership, accountability, and reliability.
• Excellent communication and stakeholder management skills.
• Ability to work collaboratively in a team environment.
• Proactive approach to problem-solving and decision-making.

What We Offer

• Competitive salary aligned with experience.
• Collaborative and transparent team culture.
• High-impact role in a scaling fintech company.
• Recognition of personal milestones and achievements.
• Social benefits.