Brand Experience Trainee — Global Guest Insight

Minor Hotels Europe and Americas; Madrid; Híbrido; EUR 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Worldwide experience with diverse cultures

Career development opportunities

Wide range of training programmes

Wellbeing initiatives with flexible working conditions

Team member recognition programmes

Sustainability programme and volunteering initiatives

Discounted rates in hotels worldwide

Descripción de la vacante

Minor Hotels Europe and Americas is seeking a customer-focused individual to enhance guest experience through strategic projects. The role involves collaborating with local teams and analyzing customer satisfaction.

The ideal candidate possesses a degree in Tourism or Hospitality and experience in hospitality operations, along with proficiency in Microsoft Office and fluency in English and Spanish.

Join us for a career filled with diverse opportunities and exclusive benefits while making a positive impact.

Formación

• Hospitality experience is highly valued, especially in customer interaction roles.
• Familiarity with hospitality operations and guest experience processes is a strong plus.

Responsabilidades

• Collaborate with area and business unit teams for project implementation.
• Lead small projects related to hotel experience.
• Support new product and service standards across brands.
• Analyze customer satisfaction and consumer insights monthly.
• Prepare quarterly reports for various projects.

Conocimientos

Customer interaction

Analytical skills

Creativity

Hospitality operations understanding

Fluency in English

Fluency in Spanish

Educación

Degree in Tourism or Hospitality

Degree in Business or Marketing

Specialization in Hospitality Management

Herramientas

Microsoft Office

AI tools

Descripción del empleo

Minor Hotels Europe and Americas is seeking a customer-focused individual to enhance guest experience through strategic projects. The role involves collaborating with local teams and analyzing customer satisfaction.

The ideal candidate possesses a degree in Tourism or Hospitality and experience in hospitality operations, along with proficiency in Microsoft Office and fluency in English and Spanish.

Join us for a career filled with diverse opportunities and exclusive benefits while making a positive impact.