Bilingual IT Support Specialist (FR/EN)

OVHcloud; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading cloud services provider in Madrid is seeking an IT Customer Support Representative to provide technical support and exceptional customer service. Your duties will involve troubleshooting web services issues and managing customer queries regarding payments. The ideal candidate should possess basic technical knowledge, excellent communication skills, and be proficient in French and English. This role is an excellent opportunity to begin a career in IT.

Formación

• Basic technical knowledge in products: domains names, web hosting, emails, etc.
• Understanding of networking, protocols (FTP, TCP/UDP, etc.), DNS, CMS, HTML, Firewall, etc.
• General knowledge of Linux and Windows Server.
• Proficiency in French and English is required; a third language is a plus.

Responsabilidades

• Provide technical support via email, chat, and phone to customers.
• Troubleshoot and fix problems related to web services.
• Handle customer's requests regarding payments and invoices.

Conocimientos

Basic technical knowledge in products

Understanding of networking and protocols

General knowledge of Linux and Windows Server

PHP, MySQL, basic Linux commands

Excellent communication skills

Strong teamwork skills

Passionate about technology

Descripción del empleo

A leading cloud services provider in Madrid is seeking an IT Customer Support Representative to provide technical support and exceptional customer service. Your duties will involve troubleshooting web services issues and managing customer queries regarding payments. The ideal candidate should possess basic technical knowledge, excellent communication skills, and be proficient in French and English. This role is an excellent opportunity to begin a career in IT.