Customer Care Representative

MED Medtronic Inc; Madrid; Hybrid; EUR 25,000 - 37,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Medtronic is seeking a Customer Care Representative in Madrid, Spain, to join our new in-house Service & Repair team. You will act as the trusted liaison for customers, coordinating service requests, quotes, orders and follow-ups with internal engineers and logistics to ensure quick, accurate resolutions.

The role requires English and Spanish proficiency, strong attention to detail, and experience in customer service.

Qualifications

• High School Diploma and 2+ years in customer service, operations, or related field.
• Professional proficiency in English and Spanish, both written and spoken.
• Proficiency with Microsoft Office apps (Outlook, Excel, Word).

Responsibilities

• Act as the primary contact for customers throughout the service and repair journey.
• Manage service requests, quotations, orders and follow-ups for superior experience.
• Collaborate with service engineers, repair centers, logistics, and internal teams to resolve issues.
• Handle escalations including product/service complaints with timely resolution.
• Support quality and compliance in a regulated MedTech environment.
• Contribute to process improvements and ongoing initiatives.
• Participate in projects, system enhancements and UAT activities to improve tools and processes.

Skills

Bilingual English/Spanish

Customer service

Office productivity

Attention to detail

Education

High School Diploma

Tools

Outlook

Excel

Word

SAP or Salesforce CRM

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

As we are building our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Representatives who are passionate about delivering exceptional services and who thrive in a fast-moving environment.

This is more than a traditional customer service role. You will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained, and returned to service as quickly and efficiently as possible. Your work will directly support healthcare providers and ultimately contribute to patient care.

Your work will directly support healthcare providers and ultimately contribute to patient care.

Whether you're starting your career, bringing experience from another field, or already an experienced customer care professional, we're looking for people with a customer-first mindset, curiosity, ownership, and a willingness to learn and grow.

This position is based in Madrid in Spain and follows a hybrid work arrangement, with a combination of office-based and remote work to cover Spain. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.

Primary Responsibilities

• Act as the primary point of contact for customers throughout the service and repair journey
• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience
• Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues
• Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up
• Support quality and compliance requirements in a highly regulated MedTech environment.
• Contribute to process improvements and continuous improvement initiatives
• Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day

Required Qualifications

• High School Diploma and 2+ years of relevant experiencein customer service, operations, service support or a related environment
• Professional proficiency in English and Spanish, both written and verbal
• Experience managing multiple priorities while maintaining a high level of accuracy and attention to detail
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Experience working within established processes and procedures in an operational environment

Preferred Qualifications

• Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries
• Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce
• Proficiency in an additional European language
• Experience managing customer escalations or complex customer inquiries
• Experience participating in process improvement initiatives, projects, or User Acceptance Testing (UAT) activities

Medtronic is committed to safeguarding the principle of non-discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers' Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This commitment applies to all company personnel without exception. This is done with the understanding and conviction that equal treatment and opportunities in the workplace must be guaranteed, ultimately ensuring an inclusive working environment that advances the eradication of discrimination against LGTBI people and the absence of any direct or indirect discrimination on the grounds of sex, sexual orientation, gender identity and expression, and those derived from maternity, family obligations and marital status.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Spain: 24,800.00 EUR- 37,200.00 EUR|

The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).