Bilingual Eu Outbound Control Tower Specialist

Amazon Inc.; España; On-site; EUR 40,000 - 60,000; Full time

Job summary

Amazon is seeking a Bilingual Eu Outbound Control Tower Specialist in Spain. The role involves providing operational support to 3PL providers and Amazon teams, driving KPI performance, and leading process-improvement projects within the EU External Fulfilment Control Tower network.

Requirements include fluency in English and Spanish, experience with data analytics, and strong MS Office skills. The position emphasizes collaboration with 3PL partners and cross-functional stakeholders in a dynamic

Qualifications

• Fluency in English and Spanish required.
• Experience with data analytics and metrics to identify problems.
• Experience with MS Office (Word, Excel, Outlook) in a professional environment.

Responsibilities

• Operational Support: Provide reactive and proactive support to 3PL providers and Amazon internal teams. Monitor KPI performance across the 3PL network.
• Process Improvement: Lead internal projects to enhance and automate Control Tower services; develop BI solutions for better visibility.

Skills

Bilingual EN/ES

Data analysis

MS Office

Job description

DescriptionFor this role fluency in both English and Spanish language is required.The EU External Fulfilment (EF) network comprises approximately 40 Fulfillment Centers operated by third-party logistics providers (3PLs), delivering flexible and scalable solutions to complement Amazon's core fulfillment network.Our network provides:Capacity solutions - Flexible storage and throughput to meet dynamic demand.Specialized operations - Hazmat handling, Bulk Wine & Spirits (BWS), Inbound Cross Dock (IXD), Storage Distribution Centers (SDC), Inventory Control Centers (ICC), and more.Market expansion - Strategic fulfillment capabilities in emerging markets.As EU EF undergoes operational transformation, we're building enhanced expertise in Outbound (OB) operations to drive excellence across our 3PL network.The EU 3PL Control Tower delivers 24/7 end-to-end operational support to 3PL buildings across the EU and UK External Fulfilment chain. Our mission is to provide standardized, optimized processes with frustration-free communication, ensuring seamless collaboration between Amazon and our 3PL partners.We're seeking a highly driven and motivated individual with operational logistics experience and an innovative, hands-on approach to join our Control Tower team.This role involves daily operational task resolution and continuous communication with 3PL providers and Amazon teams - including problem solvers and node managers - to drive KPI performance and operational excellence.This is an opportunity to be at the forefront of EU External Fulfilment's operational transformation, working with logistics operations and driving meaningful improvements across a network of 40+ fulfillment centers.Key job responsibilitiesOperational Support (Operational Pillar): Provide reactive and proactive support to 3PL providers and Amazon internal teams. Resolve daily operational challenges in collaboration with 3PL partners and Amazon stakeholders. Monitor and drive KPI management across the 3PL network. Facilitate communication between 3PLs, problem solvers, and node managers.Process Improvement (BI Pillar): Lead internal projects to enhance and automate Control Tower services. Develop business intelligence solutions to improve operational visibility. Identify opportunities for process optimization and standardization.Basic QualificationsExperience working with the MS Office suite (Word, Excel, Outlook) in a professional environmentExperience working with data analytics and using these metrics to identify problemsSpeak, write, and read fluently in SpanishPreferred QualificationsExperience of stakeholder management including building and maintaining professional relationshipsExperience in an operational environment, such as logistics, retail, hospitality, or customer serviceUpper intermediate proficiency in EnglishAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.Amazon.Jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.Jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Bilingual Eu Outbound Control Tower Specialist Les, Kingdom Of Spain, ES