Bilingual E-Commerce Support Specialist (Spanish/English)

Patrique Mercier Recruitment By Nellie; España; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A recruitment agency is seeking a Spanish Speaking E-Commerce Support Specialist to enhance the online shopping experience for Spanish-speaking customers. Responsibilities include delivering exceptional support through various channels, managing inquiries with professionalism, and collaborating with teams to improve service quality. Ideal candidates are fluent in Spanish and English, with a strong customer service background and passion for e-commerce.

Servicios

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Formación

• Fluency in Spanish and English, both written and spoken.
• Prior experience in customer service or e-commerce roles is preferred.
• Strong passion for e-commerce and awareness of online shopping trends.

Responsabilidades

• Deliver superior support to Spanish-speaking customers via email, chat, and phone inquiries.
• Effectively resolve customer complaints and issues promptly and professionally.
• Collaborate with various teams to enhance customer service and experience.

Conocimientos

Fluency in Spanish

Fluency in English

Customer service experience

Analytical skills

Communication skills

Herramientas

CRM software

Descripción del empleo

A recruitment agency is seeking a Spanish Speaking E-Commerce Support Specialist to enhance the online shopping experience for Spanish-speaking customers. Responsibilities include delivering exceptional support through various channels, managing inquiries with professionalism, and collaborating with teams to improve service quality. Ideal candidates are fluent in Spanish and English, with a strong customer service background and passion for e-commerce.